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Our system is running unusually slowly

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Sue Johnston

04 Feb, 2011 07:24 PM

Our system is running unusually slowly, taking a long time for content rendering, taking a long time to publish, our server admin has looked and can't find a reason for this. The server admin did notice a large number of errors in the log, but we can't tell if any of them have to do with this issue. I've attached a copy of the log.

Any help or advice is appreciated. Thanks.

• log.txt 2.36 MB

1. Support Staff 1 Posted by Tim on 04 Feb, 2011 08:08 PM

   

   Hi Sue,

   I looked over the log file and it appears that the page with id 9fed07b90a5a5a8f0018d77bda931828 may be causing some problems. The stack trace indicates that it is an issue with one of the XSLT Formats attached to one of the regions on that page.
   

   I would recommend navigating directly to that page using a URL similar to the following:

   http://yourhostname:8080/entity/open.act?id=9fed07b90a5a5a8f0018d77bda931828&type=page&#highlight
   

   (replace 'yourhostname' with the address of your CMS)

   Once you get to that page, see if it renders properly.
   

   Let me know what you find.

   Thanks

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2. 2 Posted by Sue Johnston on 04 Feb, 2011 08:23 PM

   

   Tim,

   We followed your directions above. The page is not rendering but we don't see anything wrong with it when we open it up to edit it.

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3. Support Staff 3 Posted by Tim on 04 Feb, 2011 09:08 PM

   

   Gotcha. Next, I would recommend doing the following:

   • Make a copy of the Page
   • Edit the new copy of the Page and remove the Block and Format from the first region where there is a Block and Stylesheet attached
   • Submit

   Does the Page load now? If not, repeat those steps for the next region. Keep removing Blocks/Formats from regions one at a time until the Page renders. When it does render, chances are that the last Block/Format you removed are the culprits. Once you can narrow it down to a specific region causing the problem, the Format will likely need to be modified as it appears to contain some kind of recursive behavior that is causing a stack overflow error.

   Let me know what you find.

   Thanks

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4. 4 Posted by Sue Johnston on 07 Feb, 2011 03:16 PM

   

   That did the trick -- it was indeed one of the blocks.

   Thanks for your help!

   Sue

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5. Support Staff 5 Posted by Tim on 07 Feb, 2011 04:12 PM

   

   Good deal! Thanks for the update Sue!

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6. Tim closed this discussion on 07 Feb, 2011 04:12 PM.