tag:help-archives.hannonhill.com,2010-02-09:/discussions/installation/6784-sftp-error-during-sftp-shuttle-initializationCascade CMS: Discussion 2015-12-02T16:02:39Ztag:help-archives.hannonhill.com,2010-02-09:Comment/384766902015-11-16T20:48:24Z2015-11-16T20:48:24ZSFTP error during SFTP Shuttle initialization<div><p>Hello,</p>
<p>I have a user reporting difficulty in creating a connection
between their site in Cascade and their web host. They've
double-checked the username and password several times. This is the
error message:</p>
<p>"SFTP error occurred during SFTP Shuttle initialization:
Algorithm negotiation fail at..."</p>
<p>The user also indicates that the host server was recently
upgraded to OSX 10.11 'El Capitan' if that makes any different. Is
there specific encryption algorithms Cascade requires? I've
attached the Cascade.log for your review in case it helps. His
Destination is named ventest1.</p>
<p>I don't know what to suggest to the user, so any ideas you might
have would be appreciated.</p>
<p>Thanks,<br>
Jessica<br>
UC Davis</p></div>jlhayestag:help-archives.hannonhill.com,2010-02-09:Comment/384766902015-11-16T20:53:21Z2015-11-16T20:53:21ZSFTP error during SFTP Shuttle initialization<div><p>Hi Jessica,</p>
<p>It looks like another one of your clients may have run into this
<a href="http://help.hannonhill.com/discussions/general/19652-password-character-restrictions">
previously</a>. Check out that existing discussion and let me know
if my first comment helps to explain the underlying issue.</p>
<p>Thanks!</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/384766902015-12-02T14:53:14Z2015-12-02T14:53:14ZSFTP error during SFTP Shuttle initialization<div><p>Hi Jessica,</p>
<p>Just checking in here. Were you able to resolve this using the
information I provided in <a href="http://help.hannonhill.com/discussions/installation/6784-sftp-error-during-sftp-shuttle-initialization#comment_38476739">
my previous comment</a>?</p>
<p>Let me know.</p>
<p>Thanks!</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/384766902015-12-02T15:58:54Z2015-12-02T15:58:54ZSFTP error during SFTP Shuttle initialization<div><p>Hi Tim,</p>
<p>So sorry for not getting back to this sooner, but yes; your
solution was right on the money.</p>
<p>Thanks and you can close the ticket.</p>
<p>Jessica Hayes<br>
Analyst, Web CMS Service<br>
3820 Chiles Road, 2nd Floor<br>
Information & Educational Technology<br>
University of California, Davis<br>
<a href="mailto:Jlhayes@ucdavis.edu">Jlhayes@ucdavis.edu</a><br>
530.752.2144</p></div>jlhayestag:help-archives.hannonhill.com,2010-02-09:Comment/384766902015-12-02T16:02:37Z2015-12-02T16:02:37ZSFTP error during SFTP Shuttle initialization<div><p>No worries! Great to hear that did the trick, Jessica. Have a
good one!</p></div>Tim