SFTP error during SFTP Shuttle initialization

jlhayes's Avatar

jlhayes

16 Nov, 2015 08:48 PM

Hello,

I have a user reporting difficulty in creating a connection between their site in Cascade and their web host. They've double-checked the username and password several times. This is the error message:

"SFTP error occurred during SFTP Shuttle initialization: Algorithm negotiation fail at..."

The user also indicates that the host server was recently upgraded to OSX 10.11 'El Capitan' if that makes any different. Is there specific encryption algorithms Cascade requires? I've attached the Cascade.log for your review in case it helps. His Destination is named ventest1.

I don't know what to suggest to the user, so any ideas you might have would be appreciated.

Thanks,
Jessica
UC Davis

  1. Support Staff 1 Posted by Tim on 16 Nov, 2015 08:53 PM

    Tim's Avatar

    Hi Jessica,

    It looks like another one of your clients may have run into this previously. Check out that existing discussion and let me know if my first comment helps to explain the underlying issue.

    Thanks!

  2. Support Staff 2 Posted by Tim on 02 Dec, 2015 02:53 PM

    Tim's Avatar

    Hi Jessica,

    Just checking in here. Were you able to resolve this using the information I provided in my previous comment?

    Let me know.

    Thanks!

  3. 3 Posted by jlhayes on 02 Dec, 2015 03:58 PM

    jlhayes's Avatar

    Hi Tim,

    So sorry for not getting back to this sooner, but yes; your solution was right on the money.

    Thanks and you can close the ticket.

    Jessica Hayes
    Analyst, Web CMS Service
    3820 Chiles Road, 2nd Floor
    Information & Educational Technology
    University of California, Davis
    [email blocked]
    530.752.2144

  4. Support Staff 4 Posted by Tim on 02 Dec, 2015 04:02 PM

    Tim's Avatar

    No worries! Great to hear that did the trick, Jessica. Have a good one!

  5. Tim closed this discussion on 02 Dec, 2015 04:02 PM.

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