Error when attempting to install 7.14.1

cpruitt's Avatar

cpruitt

27 May, 2015 12:18 PM

Receive error in attached file when attempting to upgrade to 7.14.1. Please advise ASAP.

  1. 1 Posted by cpruitt on 27 May, 2015 12:22 PM

    cpruitt's Avatar

    Tim stated in the following case:

    http://help.hannonhill.com/discussions/general/21455-java-8-and-cascade-7125

    That I would be able to install with the JAR file and it would auto-update Java. Is this not the case?

  2. Support Staff 2 Posted by Tim on 27 May, 2015 12:40 PM

    Tim's Avatar

    Hi,

    The JAR file comes with the updated version of Java for Cascade to use, but this appears to show an issue with the installer piece not being able to run due to the version of java on the machine (which seems strange to me). Can you try upgrading your version of Java on the machine to 1.8 (using OpenJDK for just the installer should be fine) and then try running the installer again?

    Sorry you ran into this. Let me know how things go and I'll be happy to help troubleshoot further.

    Thanks

  3. Support Staff 3 Posted by Tim on 27 May, 2015 12:58 PM

    Tim's Avatar

    I think there may have been some initial confusion on my end regarding the installers. The executable installer will use the bundled JRE (1.8) when it runs, but the other installers will require that 1.8 already be installed on the machine.

  4. 4 Posted by cpruitt on 27 May, 2015 04:33 PM

    cpruitt's Avatar

    Could this pre-install of JRE 1.8 be alleviated by using the BIN installer instead?

  5. Support Staff 5 Posted by Tim on 27 May, 2015 04:47 PM

    Tim's Avatar

    Yes, I believe the BIN installer will unpack the JRE and use it to run the GUI. Let me know how things go.

    Thanks

  6. 6 Posted by cpruitt on 28 May, 2015 12:59 PM

    cpruitt's Avatar

    Tim,

    Using the BIN installer worked without issue.

    Thanks,
    Caleb

  7. cpruitt closed this discussion on 28 May, 2015 12:59 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac