tag:help-archives.hannonhill.com,2010-02-09:/discussions/installation/203-having-trouble-with-a-transportCascade CMS: Discussion 2013-08-20T03:56:35Ztag:help-archives.hannonhill.com,2010-02-09:Comment/110281062011-11-02T13:34:50Z2011-11-02T13:34:50ZHaving trouble with a transport<div><p>Hi,</p>
<p>Could you attach your entire cascade.log file to this ticket?
Also your can test this Transport independently from the publish
job via the "Test Transport" once you select the Transport within
the Administration area. You'll likely find the problem to be
network or credential related from what I can tell within the log
snippet you've provided.</p>
<p>Thanks!</p></div>Joeltag:help-archives.hannonhill.com,2010-02-09:Comment/110281062011-11-06T16:00:50Z2011-11-06T16:00:50ZHaving trouble with a transport<div><p>Sure.</p>
<p>When I test the transport, it works fine. Also when I SSH into
the CMS server I can manually FTP to the destination. IT's only
when I try to publish something to it that it fails. Also the
server running the CMS is in the Amazon Cloud, so the 10.0.0.33
address is the internal address of the CMS server and the
184.72.110.143 is the external address.</p></div>ediegotag:help-archives.hannonhill.com,2010-02-09:Comment/110281062011-11-07T20:31:47Z2011-11-07T20:31:47ZHaving trouble with a transport<div><p>Hi,</p>
<p>I found the following errors within your log file which indicate
write permissions issues:</p>
<pre>
<code> 2011-11-06 01:09:30,157 ERROR [TransmitCallbackImpl] Shuttle reported error and cannot retry: Error occurred during SFTP transport: Could not put file with path '/var/www/html/_assets/flash/undergraduate-brochure/pages/flv/First_StepB.f4v' onto server: Permission denied
2011-11-06 01:09:30,170 ERROR [TransmitCallbackImpl] Registering a failed destination: com.hannonhill.cascade.model.dom.Destination@69592c[id=e8aaf5b97f0000010187a604c8878f9e,name=sba-website-staging,currentVersion=true,versionDate=<null>,versionComment=<null>,path=bus.miami.edu/html/sba-website-staging] because of: com.hannonhill.cascade.model.publish.transmit.ShuttleRuntimeException: Error occurred during SFTP transport: Could not put file with path '/var/www/html/_assets/flash/undergraduate-brochure/pages/flv/First_StepB.f4v' onto server: Permission denied</code>
</pre>
<p>Please check the following path's permissions on your web server
and let me know what you find.</p>
<pre>
<code>/var/www/html/_assets/flash/undergraduate-brochure/pages/flv/</code>
</pre>
<p>Thanks!</p></div>Joeltag:help-archives.hannonhill.com,2010-02-09:Comment/110281062011-11-08T17:24:26Z2011-11-08T17:24:26ZHaving trouble with a transport<div><p>That's not the issue. That's from one of the other sites.</p>
<p>The issus that I am having is towards the end of the log
file.</p>
<p>2011-11-06 10:51:00,693 ERROR [FTPShuttle] canRetry: FTP Shuttle
reached maximum number of retries. Cannot retry further.<br>
2011-11-06 10:51:00,693 ERROR [TransmitCallbackImpl] Shuttle
reported error and cannot retry: An error occurred during the
transmission of //index.html: I won't open a connection to
10.0.0.33 (only to 184.72.110.143)</p></div>ediegotag:help-archives.hannonhill.com,2010-02-09:Comment/110281062011-11-08T18:41:57Z2011-11-08T18:41:57ZHaving trouble with a transport<div><p>Is this a FTP transport? It looks like it from the stack trace
you've provided. If so, please enable passive mode for this
Transport (via the "Passive Mode" checkbox for this Transport) and
retry the publish job that causes this behavior and let me know
what you find. If not, then I will need to know what SFTP server
(vendor and version) this is occurring on as well as a copy of your
SFTP configuration (but I suspect the issue lies within FTP and
passive mode as said earlier).</p>
<p>Thanks!</p></div>Joeltag:help-archives.hannonhill.com,2010-02-09:Comment/110281062011-11-17T15:53:15Z2011-11-17T15:53:15ZHaving trouble with a transport<div><p>Any updates regarding this issue? Please let me know.</p>
<p>Thanks!</p></div>Joel