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26 May, 2011 04:16 PM

I just tried to upgrade from 6.8 to 6.8.2 and got a 404 error when I restarted. I recall this happened not long ago with an update. Any word on this?

  1. 1 Posted by Joel on 26 May, 2011 04:23 PM

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    There could be a number of reason why this is occurring. Could you attach your latest cascade.log file so that I can see what may be preventing the startup?


  2. 2 Posted by steelej on 26 May, 2011 04:40 PM

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  3. 3 Posted by Joel on 26 May, 2011 06:35 PM

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    It looks as if you're running into a deadlock issue on a table within your database. Are you using SQL Server by chance? If so, let's try enabling snapshop isolation.

    Here is a link to our SQL Server installation instructions:


    Please have your DBA verify that you have enabled snapshot isolation for the database, and let me know if this problem persists afterward. A restart of CS will ne needed after applying this change to the DB as well.


  4. 4 Posted by steelej on 13 Jun, 2011 02:19 PM

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    This appears to have resolved the problem in our test system and the update was successful. We will proceed to our production server.

  5. 5 Posted by Joel on 13 Jun, 2011 05:43 PM

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    Great, glad we could be of assistance!

  6. 6 Posted by steelej on 30 Jun, 2011 02:01 PM

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    Joel, this did the trick. We're in 6.8 in production. thanks.

  7. steelej closed this discussion on 30 Jun, 2011 02:01 PM.

  8. Joel re-opened this discussion on 30 Jun, 2011 08:44 PM

  9. 7 Posted by Joel on 30 Jun, 2011 08:44 PM

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    Glad we could help!

  10. Joel closed this discussion on 30 Jun, 2011 08:44 PM.

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