need license key

scott.crevier's Avatar

scott.crevier

16 Mar, 2011 09:08 PM

I'm upgrading my production Cascade server tonight (cascade.snc.edu). Can I get a new product license? I'll also need a new image editor license.

(I just e-mailed and called Chris A. but got a voice message. Realizing that it's getting to the end of your work day, I figured I'd make the request here as well.)

  1. Support Staff 1 Posted by Tim on 16 Mar, 2011 09:29 PM

    Tim's Avatar

    Hi Scott,

    Unless you are switching servers, your old licenses will be stored in the database itself and will carry over during the upgrade.

    If you are switching servers, please let me know the new host name and I'll be happy to send new licenses along.

    Thanks

  2. 2 Posted by scott.crevier on 16 Mar, 2011 09:33 PM

    scott.crevier's Avatar

    OK. Thanks Tim. Yeah, this will be the same server. Sorry, when I got the license key for my test upgrade, I was thinking differently. But that makes sense.

    (If I upgraded more often, I'd remember this stuff.)

  3. Support Staff 3 Posted by Tim on 16 Mar, 2011 11:41 PM

    Tim's Avatar

    No problem Scott!

  4. Tim closed this discussion on 16 Mar, 2011 11:41 PM.

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