Uploading License

mrenfer's Avatar

mrenfer

04 Mar, 2011 07:32 PM

Hello,

We are having trouble uploading a license for a test instance of Cascade 6.7.6.

We tried uploading License.txt from the root folder, as well as copying and pasting the contents. When we do, we get the following error:

"Unsupported license version: HILL"

How would we upload the correct license?

  1. 1 Posted by Joel on 04 Mar, 2011 07:58 PM

    Joel's Avatar

    Hi Matt,

    As per our conversation via phone, we were able to provide you with a new license that matched the new machine's IP address.

    Thanks!

  2. Joel closed this discussion on 04 Mar, 2011 07:58 PM.

  3. mrenfer re-opened this discussion on 08 Mar, 2011 03:58 PM

  4. 2 Posted by mrenfer on 08 Mar, 2011 03:58 PM

    mrenfer's Avatar

    Thanks for all your help Joel. Our upgrade on Friday was successful.

  5. 3 Posted by Joel on 08 Mar, 2011 04:00 PM

    Joel's Avatar

    Great! Good luck with your training tomorrow with our Services team!

  6. Joel closed this discussion on 08 Mar, 2011 04:00 PM.

  7. mrenfer re-opened this discussion on 08 Mar, 2011 04:08 PM

  8. 4 Posted by mrenfer on 08 Mar, 2011 04:08 PM

    mrenfer's Avatar

    Training? This is news to me. May I ask who requested training?

  9. 5 Posted by Joel on 08 Mar, 2011 04:10 PM

    Joel's Avatar

    My apologies Matt, as I was confused with organization names.

  10. Joel closed this discussion on 08 Mar, 2011 04:10 PM.

  11. mrenfer re-opened this discussion on 08 Mar, 2011 04:12 PM

  12. 6 Posted by mrenfer on 08 Mar, 2011 04:12 PM

    mrenfer's Avatar

    Ah, ok. Was wondering about that.

    While we're here though, how can we request such training? How much would it cost?

  13. 7 Posted by Penny on 08 Mar, 2011 04:31 PM

    Penny's Avatar

    Hi Matt,

    I am responsible for scheduling all training for Cascade Server. I am going to send you an email so that we can discuss your training needs and what options would work best for your organization.

    -Penny

  14. 8 Posted by mrenfer on 08 Mar, 2011 04:50 PM

    mrenfer's Avatar

    Penny, thank you for the info.

    We will be contacting you if we decide to go through with the training.

  15. mrenfer closed this discussion on 08 Mar, 2011 04:50 PM.

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