Home → Installation and System Configuration →

Uploading License

• Edit

mrenfer

04 Mar, 2011 07:32 PM

Hello,

We are having trouble uploading a license for a test instance of Cascade 6.7.6.

We tried uploading License.txt from the root folder, as well as copying and pasting the contents. When we do, we get the following error:

"Unsupported license version: HILL"

How would we upload the correct license?

1. 1 Posted by Joel on 04 Mar, 2011 07:58 PM

   

   Hi Matt,

   As per our conversation via phone, we were able to provide you with a new license that matched the new machine's IP address.

   Thanks!

   • Edit

2. Joel closed this discussion on 04 Mar, 2011 07:58 PM.

3. mrenfer re-opened this discussion on 08 Mar, 2011 03:58 PM

4. 2 Posted by mrenfer on 08 Mar, 2011 03:58 PM

   

   Thanks for all your help Joel. Our upgrade on Friday was successful.

   • Edit

5. 3 Posted by Joel on 08 Mar, 2011 04:00 PM

   

   Great! Good luck with your training tomorrow with our Services team!

   • Edit

6. Joel closed this discussion on 08 Mar, 2011 04:00 PM.

7. mrenfer re-opened this discussion on 08 Mar, 2011 04:08 PM

8. 4 Posted by mrenfer on 08 Mar, 2011 04:08 PM

   

   Training? This is news to me. May I ask who requested training?

   • Edit

9. 5 Posted by Joel on 08 Mar, 2011 04:10 PM

   

   My apologies Matt, as I was confused with organization names.

   • Edit

10. Joel closed this discussion on 08 Mar, 2011 04:10 PM.

11. mrenfer re-opened this discussion on 08 Mar, 2011 04:12 PM

12. 6 Posted by mrenfer on 08 Mar, 2011 04:12 PM

    

    Ah, ok. Was wondering about that.

    While we're here though, how can we request such training? How much would it cost?

    • Edit

13. 7 Posted by Penny on 08 Mar, 2011 04:31 PM

    

    Hi Matt,

    I am responsible for scheduling all training for Cascade Server. I am going to send you an email so that we can discuss your training needs and what options would work best for your organization.

    -Penny

    • Edit

14. 8 Posted by mrenfer on 08 Mar, 2011 04:50 PM

    

    Penny, thank you for the info.

    We will be contacting you if we decide to go through with the training.

    • Edit

15. mrenfer closed this discussion on 08 Mar, 2011 04:50 PM.