Insert a Word document

erin.mcallister's Avatar

erin.mcallister

20 Dec, 2010 10:10 PM

I am pretty much self-taught with everything I do with Cascade by trial and error. I have a web page that only requires updates a few times a year so I don't work with it very much at all. I am trying to create a link to a form within a web page. The form is a word document that is meant to be printed, filled out and mailed in. I went through the basic directions provided on how to create a link, but it doesn't seem to work with a Word Document.
Help?!

  1. 1 Posted by Charlie Holder on 21 Dec, 2010 03:44 PM

    Charlie Holder's Avatar

    Are you trying to create an XHTML link to the doc file? In the WYSIWYG, select the text that you would like to be the link, choose the "Insert/edit link" icon, make sure that "Internal" is selected, and use the File Chooser to find your uploaded Word document in your Site's file structure.

    Browsers tend to handle opening Word documents differently, so you may get different results depending on which one your users are using.

    Hope this helps.

  2. 2 Posted by erin.mcallister on 21 Dec, 2010 08:27 PM

    erin.mcallister's Avatar

    Thank you for trying to help. I get up to the part where I choose the file, but nothing like that file is showing up. It shows folders for all the other web pages I guess within the hospital as well as the different pages within mine . My Word document I want to link to is just saved to my desktop. Is there some way I have to transfer it to cascade but so it doesn't show as a page unless you link to it?

    -----Original Message-----
    From: Charlie Holder [mailto:[email blocked]]
    Sent: Tuesday, December 21, 2010 10:44 AM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  3. 3 Posted by Charlie Holder on 21 Dec, 2010 09:02 PM

    Charlie Holder's Avatar

    You can definitely upload your Word document to Cascade and then reference it using the explanation I gave above.

    Information about uploading files in general can be found here in the Knowledge Base. Read carefully through the section labeled "Uploading (Creating) Files in Cascade Overview."

    Let us know how that goes.

  4. 4 Posted by erin.mcallister on 28 Dec, 2010 01:32 PM

    erin.mcallister's Avatar

    I came so close! I successfully uploaded the word document into cascade and then I linked it to the form. I have clicked on the form that got uploaded into Cascade and it looks identical to the Word document. Each step had to be approved first and after the link got approved yesterday or last night I checked it out this morning.

    When I click on the words that are supposed to then lead to the link it says do you want to save or open this file Application Form 2001.zip, type PKZIP File, 29.7 KB. I click "open" but that doesn't bring me to the form. It shows a list of 12 different files that were last modified 1/1/1980?? If I click on any of them it is showing like code language? It has a whole menu bar at top "New" "Open" "Add" "Extract" "View" "Mail" "Wizard"

    Any idea what happened?? So frustrating!

    Thanks,
    Erin

    -----Original Message-----
    From: Charlie Holder [mailto:[email blocked]]
    Sent: Tuesday, December 21, 2010 4:03 PM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  5. 5 Posted by Charlie Holder on 28 Dec, 2010 03:18 PM

    Charlie Holder's Avatar

    It sounds like the file that is being downloaded is a .zip file.
    Application Form 2001.zip -- see the .zip extension on the end?

    Fill me in a bit more by answering a few questions:
    1. Are you uploading a regular .doc file or a .docx file?
    2. Do you have Word installed on your computer? If so, what version?
    3. Did you upload a .zip file that contains the Word document or just the Word document?

  6. 6 Posted by erin.mcallister on 28 Dec, 2010 08:19 PM

    erin.mcallister's Avatar

    OK, The word document is a .docx file.
    It is Microsoft Office Word 2007 that I have on my computer

    I just went into Cascade and when I click on the link there it works!
    It says the same thing do you want to open or save
    Name: Application_Form_2011.docx
    Type: Microsoft Office Word 2007 document
    From: Cascade.eusch.org
    I click open and it shows the document as it should be.

    When I go to the website through google and click on the link it shows
    Name: Application Form 2011.zip
    Type: PKZIP Fil, 29.7 KB
    From: www.emoryhealthcare.org

    Erin C. McAllister MS, RD, LD, CNSC
    Clinical Dietitian III
    Emory University Hospital
    (404) 712-5752

    -----Original Message-----
    From: Charlie Holder [mailto:[email blocked]]
    Sent: Tuesday, December 28, 2010 10:19 AM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  7. 7 Posted by Charlie Holder on 28 Dec, 2010 08:45 PM

    Charlie Holder's Avatar

    Ok. It sounds like there is a disconnect between what you have inside Cascade and what has been published out to the live site. When is the last time that page was published? Try publishing and see if the link updates to the correct file.

  8. 8 Posted by erin.mcallister on 28 Dec, 2010 08:55 PM

    erin.mcallister's Avatar

    OK, I submitted it for approval again and put a comment about what is happening.

    We'll see!

    -----Original Message-----
    From: Charlie Holder [mailto:[email blocked]]
    Sent: Tuesday, December 28, 2010 3:46 PM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  9. 9 Posted by Charlie Holder on 28 Dec, 2010 10:10 PM

    Charlie Holder's Avatar

    What browser are you using and what operating system?

    Is the URL of the page you have the link in live? What is the web address of it?

    "When I go to the website through google" -- what does this mean?

  10. 10 Posted by Kat Liendgens on 28 Dec, 2010 10:48 PM

    Kat Liendgens's Avatar

    Hey Erin,
    Thanks for providing so much detailed info. It does not appear to be a Cascade-related problem, but after some trial and error, we were able to replicate the issue when using Internet Explorer (the document opens properly - as docx- when using other browsers, such as Firefox). There are things that your web developers and/or web administrators can do to fix this problem, so I would recommend notifying them of this issue.
    If they have any questions, please let me know.
    Thanks again,
    Kat

  11. 11 Posted by erin.mcallister on 29 Dec, 2010 04:36 AM

    erin.mcallister's Avatar

    Windows, Internet Explorer 7

    Web page is: http://www.emoryhealthcare.org/employment/career-programs/dietetic-internship/application-process.html

    The document I am trying to link to onto this page is: http://www.emoryhealthcare.org/employment/career-programs/dietetic-internship/Application%20Form%202011.docx
    Which is in the section "Emory Hospitals Supplemental Application Form".

    My husband just helped me upload the word document as a pdf file. He said that should work universally. Now I am waiting for that to be approved before I can create the link to it.

    I will let you know what happens!

    -----Original Message-----
    From: Charlie Holder [mailto:[email blocked]]
    Sent: Tuesday, December 28, 2010 5:11 PM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  12. 12 Posted by Charlie Holder on 29 Dec, 2010 01:06 PM

    Charlie Holder's Avatar

    As Kat said, there may be an issue with using IE and .docx files.

    Using a .pdf is a great solution.

  13. 13 Posted by Charlie Holder on 29 Dec, 2010 02:57 PM

    Charlie Holder's Avatar

    After more research, it appears that IE purposefully handles .docx files as .zip files by default. Microsoft does NOT consider this to be a bug, but a security feature. In short, using IE to download .docx files will always yield the same result.

  14. 14 Posted by erin.mcallister on 30 Dec, 2010 01:19 AM

    erin.mcallister's Avatar

    I guess I found out the hard way! I made the link to the .pdf file and have now submitted that for approval so hopefully, should be up and running by tomorrow afternoon!

    Thanks for all your help!

    -----Original Message-----
    From: Charlie Holder [mailto:[email blocked]]
    Sent: Wednesday, December 29, 2010 9:58 AM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  15. 15 Posted by Kat Liendgens on 03 Jan, 2011 03:31 PM

    Kat Liendgens's Avatar

    Hey Erin,
    Looks like the link to the pdf is now live. If it's okay with you, we will close the issue. If there are other links to docx files that you or your colleagues do not want to convert to pdfs, please let your web administrators know about the zip issue. If they have any questions, we'll be happy to assist.
    Thanks,
    Kat

  16. 16 Posted by erin.mcallister on 03 Jan, 2011 07:25 PM

    erin.mcallister's Avatar

    Yes, indeed CLOSE the issue!

    Thank you again for your help!

    -----Original Message-----
    From: kat liendgens [mailto:[email blocked]]
    Sent: Monday, January 03, 2011 10:31 AM
    To: McAllister, Erin
    Subject: Re: Insert a Word document [How Do I...]

  17. Tim closed this discussion on 03 Jan, 2011 07:27 PM.

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