Allow Concurrent Logins

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05 Nov, 2010 04:39 PM

I'm using Cascade 6.7.3, and it apparently has a new security feature which will not allow you to log in from two different computers at the same time. Can this be disabled? I usually have several cascade windows open when I'm trying to work on projects, but I also provide support to the rest of the campus. It would be extremely inconvenient for me to have to shut down everything I'm working on if I want to do troubleshooting on another box. As well, if I ever need to access the site from home, I can't, because I'm still logged in at work.

  1. Support Staff 1 Posted by Tim on 05 Nov, 2010 08:35 PM

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    The behavior you are experiencing sounds like an unintended side-effect of Broadcast Messages which were introduced in Cascade Server 6.4.

    If you are logged into Cascade in one browser, it will keep you logged in until the browser window (or tab) is closed.

    You can track the underlying issue here.

    Apologies for the inconvenience.

  2. Tim closed this discussion on 05 Nov, 2010 08:35 PM.

  3. webadmin re-opened this discussion on 05 Nov, 2010 08:39 PM

  4. 2 Posted by webadmin on 05 Nov, 2010 08:39 PM

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    I wouldn't think that was the issue... when I log in elsewhere, I can usually stay in for a few moments, then I get logged out, with a message that says, "You have been logged out because this user is logged on elsewhere", or something along those lines. I may be misreading the link you posted, but that doesn't look like the same thing to me.

  5. Support Staff 3 Posted by Tim on 05 Nov, 2010 08:55 PM

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    Sorry, I should have been more clear. As you mentioned, you can't actually log in to the same Cascade instance using the same user name on different machines. In this particular case, however, it sounds like you are unable to stay logged in at home because your browser is open at work. (The session you have opened at work is keeping you logged in due to the broadcast messaging system)

    Let me know if this helps to clarify.


  6. 4 Posted by webadmin on 05 Nov, 2010 09:37 PM

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    Well, it clarifies your original point. My main question was if this feature could be disabled. I know my workstation keeps Cascade open. My point was that it is left open intentionally. I need to be able to log in from two different places. Is there any possibility this could be removed (or at least made optional) in an upcoming patch?

  7. 5 Posted by Ross on 02 Mar, 2011 09:19 PM

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    I've noted this in our Idea Exchange: Allow a user to log in from multiple computers or browsers ( Please add votes and/or comments there so we know it's an important issue to you.

  8. Ross closed this discussion on 02 Mar, 2011 09:19 PM.

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