Option to insert image in WYSIWYG has disappeared

matt.chappel's Avatar


30 Sep, 2014 08:01 PM

For some reason, our administrator accounts (as well as all the others) have lost the ability to insert images into pages via the WYSIWYG editor.

I have already ensured that the option is turned on at the data definition level. Any other places where this setting may need to be adjusted?


  1. Support Staff 1 Posted by Tim on 30 Sep, 2014 08:10 PM

    Tim's Avatar

    Hi Matt,

    Can you check to see if those Users have a Default Group? If they do, edit that Group and check to see if the Image Insertion option is selected (under WYSIWYG Toolbar options). Let me know what you find.


  2. 2 Posted by matt.chappel on 30 Sep, 2014 08:56 PM

    matt.chappel's Avatar

    Hi Tim,

    That was it!
    The default group had no access to the WYSIWYG… However, I thought that if a user belonged to multiple groups, that the group
    with the highest permissions took precedent? Is this not the case with “default” groups?


  3. Support Staff 3 Posted by Tim on 30 Sep, 2014 09:01 PM

    Tim's Avatar

    Cool! Glad to hear that did the trick. Yea, basically if someone has a Default Group assigned, the settings from that Group will take precedence over any other Groups which that User happens to be a part of.

    Have a good one!

  4. Tim closed this discussion on 30 Sep, 2014 09:01 PM.

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