Save Draft Changing Special Changing Customer Character

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emumpton

17 Aug, 2010 03:46 PM

Using the TinyMCE WYSIWYG in Cascade I have inserted a Custom Character (ie. Euro - €) into the content.

When chosing "Save Draft" this character is changed to a Turned Question Mark (¿) . This happens to other custom characters as well (but not all).

If the page is just Submitted rather than saved as a draft then characters remain as they were input.

Anyone else seeing this? Is there a setting or anything that is controlling this?

Thanks for the help.
-Eric (moved this from "News" to "General" sorry about any confusion

  1. Support Staff 1 Posted by Tim on 17 Aug, 2010 07:57 PM

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    Hi Eric,

    I tried to reproduce this on Firefox 3.6.8 (Win) and Safari 4.0.5 (Win) on Cascade Server 6.0, 6.4.6, and 6.7. I haven't had any luck yet.

    Can you tell me which browser you are using as well as what version of Cascade Server you are currently running?

    Thanks!

  2. 2 Posted by emumpton on 17 Aug, 2010 08:45 PM

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    Cascade Server 6.7.1 is our current version.

    Firefox 3.6.8 (Win/Vista)
    Firefox 3.5.5 (Win/XP pro)
    Chrome 5.0.375.126 (Win/Vista)
    IE 8.0 (Win/Vista)
    IE 7.0 (Win/XP Pro)

    This only happens on saving a draft. The encoding for the character will change but not with all characters.

    Some characters that change include: Euro (8364), Not Equal (8800), and Upsilon (933).

    Some characters that do not change include: Pound (163) and Yen (165).

    · Euro - € (8364)
    · Pound - £ (163)
    · Yen - ¥ (165)
    · Not Equal - ≠ (8800)
    · Equivalent - ≡ (8801)
    · Upsilon - Υ (933)

  3. Support Staff 3 Posted by Tim on 18 Aug, 2010 09:05 PM

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    Eric,

    The only way we were able to reproduce this behavior was by changing the encoding on the browser. Can you tell me what character encoding you are using?

  4. 4 Posted by emumpton on 19 Aug, 2010 01:44 PM

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    it appears that the page template is set to use UTF-8,

    the browser is showing as using Unicode UTF-8 when displaying the web page

    -Eric

  5. Support Staff 5 Posted by Tim on 19 Aug, 2010 08:54 PM

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    Eric,

    After adding one of these characters, what do you see in the HTML view before saving the draft? What does it looks like after saving the draft (in HTML view)?

    Also, does this happen with standard WYSIWYG pages, structured data pages that use WYSIWYG editors, or both?

    Thanks

  6. Support Staff 6 Posted by Tim on 25 Aug, 2010 03:38 PM

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    Hi Eric,

    Just wanted to make sure you noticed my comment above.

    We'll wait to hear back from you.

    Thanks

  7. 7 Posted by emumpton on 27 Aug, 2010 02:59 PM

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    I got caught up with the opening of school and a temporary reassignment of duties.
    We see the changing of the characters, when using Save Draft, on both kinds of pages (standard and using data defs).

    I have attached a PDF showing the results of Edit - Save Draft with the HTML view. It clearly shows that the character encoding is changing to a different value.

  8. 8 Posted by emumpton on 08 Sep, 2010 01:39 PM

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    any chance this is related to using an Oracle database? Possibly save draft saves using a different data type?

    -Eric (thanks to D. Wickis for the thought)

  9. Support Staff 9 Posted by Tim on 08 Sep, 2010 08:54 PM

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    Hi Eric,

    Sorry for the delayed response on this post. D. Wickis was spot on when he mentioned this. One of my developers discovered this a few days ago and it is indeed related to the fact that some Oracle databases seem to be set to use the Western character set (iso-8859-1). The behavior you've seen with character entities changing can also be seen when submitting a page (not a draft) that has some structured data text fields.

    Having said that, there also appears to be an issue with the way page content is handled when submitting vs. saving a draft.

    We'll be creating an issue to address this and I will link you to that issue as soon as I have the information.

    Thanks for your patience.

  10. Support Staff 10 Posted by Tim on 27 Oct, 2011 03:15 PM

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    Hi Eric,

    I realize it has been a very long time since we have spoken regarding this issue. Is this something that is still happening in your instance? The reason I thought about this particular ticket was because I had another client come to me with a similar issue. However, their problems seemed to be limited to a pretty specific case. I created an issue for the problem they are running into here.

    Can you read over that and then see if any of that applies to what you are seeing (or saw)? The difference I'm seeing between this client's issue and yours is that we did not have collapsible Groups in Data Definitions (I don't think?) when you submitted this ticket. So, I'd be interested to see if the WYSIWYG editors that you saw this behavior in were part of a Data Definition - and if they were, were those WYSIWYG editors part of a Group element in the Data Definition?

    Thanks!

  11. Tim closed this discussion on 07 Mar, 2012 02:43 AM.

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