PDF upload problem

Lauren Holtkamp's Avatar

Lauren Holtkamp

19 May, 2012 07:29 PM

When I upload a PDF into Cascade, it shows the document as a jumble of characters. None of the type is sustained. Instead, it's replaced with symbols and characters that don't form words.

  1. Support Staff 1 Posted by Tim on 21 May, 2012 12:20 PM

    Tim's Avatar

    Hi Lauren,

    When you upload the PDF file, are you changing the name (by entering a System Name)? If you are changing the name and not including the .pdf file extension, this problem will occur.

    If you need to change the name of the file during the upload, try adding back the '.pdf' file extension to the name and let me know if that helps.

    Thanks

  2. 2 Posted by Lauren Holtkamp on 21 May, 2012 02:42 PM

    Lauren Holtkamp's Avatar

    Got it figured out. I needed to add the .pdf onto the file name. Thank
    you.

  3. Support Staff 3 Posted by Tim on 21 May, 2012 04:42 PM

    Tim's Avatar

    No problem, Lauren! Have a good one.

  4. Tim closed this discussion on 21 May, 2012 04:42 PM.

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