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warranty question

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carballo

May 03, 2012 @ 06:54 PM

Hello

One of our most advanced departments requested shell access to the dev server in order to experiment with the creation of plugins. In the MOU we gave them we specified, among other things, that they were not allowed to do anything that would void the warranty from the vendor. Unfortunately we don't have a clear picture of that really encompasses. And while I am sure that is probably in a contract somewhere, I don't have access to those materials. Do you have a description/list for us to keep and pass along?

Thanks

Erick

1. Support Staff 1 Posted by Tim on May 03, 2012 @ 07:14 PM

   

   Hi Erick,

   There isn't really much that one could do to void support aside from making irreversible changes to the database's schema or data. Aside from that, the creation of the plugins is limited by our API so I don't see much that could be done to harm anything related to the application.

   Let me know if you need anything else.

   Thanks

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2. 2 Posted by carballo on May 03, 2012 @ 07:18 PM

   

   Tim

   So if, someone were to make changes to, say, the tinyMCE or javascript that the program uses, that would be ok? (I am just making up hypothetical cases)

   E~

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3. Support Staff 3 Posted by Tim on May 03, 2012 @ 07:21 PM

   

   Sorry - when you mentioned plugins, I assumed you were referring to our Asset Factory Plug-in API and possibly our Publish Trigger API. We do not support modifying TinyMCE or the javascript that is included with the application.

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4. 4 Posted by carballo on May 03, 2012 @ 07:28 PM

   

   OK. That's what I thought. Thanks for the clarification

   You may close this issue.

   E~

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5. Support Staff 5 Posted by Tim on May 03, 2012 @ 07:29 PM

   

   No problem, Erick!

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6. Tim closed this discussion on May 03, 2012 @ 07:29 PM.