Error message

lmwatson's Avatar


20 Jul, 2011 11:02 AM

What does this error mean:

An error occurred: Root element not set

  1. Support Staff 1 Posted by Tim on 20 Jul, 2011 08:27 PM

    Tim's Avatar

    This typically occurs when the rendered content of your Page (or Block) doesn't have a root element in the XML structure. For example, some invalid code might be:

    <p>here is some text</p>
    <h2>here is some more text</h2>

    To make this valid, you would need an element surrounding the code above:

        <p>here is some text</p>
        <h2>here is some more text</h2>

    Many times this error is caused by an XML Configuration that uses a Template with no root element. Check out the NOTE on this article for information on how this can occur with a Template.

    In other cases, the error can occur when a Format returns unexpected results that are not well-formed.

    Let me know if this helps.

  2. 2 Posted by lmwatson on 21 Jul, 2011 11:02 AM

    lmwatson's Avatar

    Thank you a vendor who is not very familiar with Cascade received the message. Since I have never received this message, I was not sure.

    Linda Watson, M.B.A., PCM
    Web Technology Manager, Webmaster
    Office of Strategic Marketing

    Rollins College
    1000 Holt Avenue - Box 2767
    Winter Park, FL 32789
    Office: 407.628.6391
    [email blocked]



    Please send requests to our team by emailing us at [email blocked] For 24/7 help, see our Web Strategy site at


    From: Tim [[email blocked]]
    Sent: Wednesday, July 20, 2011 4:27 PM
    To: Linda Watson
    Subject: Re: Error message [General]

  3. Support Staff 3 Posted by Tim on 21 Jul, 2011 11:11 AM

    Tim's Avatar

    No problem!

  4. Tim closed this discussion on 21 Jul, 2011 11:11 AM.

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