Image Uploading

scoccaro's Avatar

scoccaro

15 Jul, 2010 01:29 PM

When I upload an image, instead of seeing it previewed as a file, I see a lot of garbled characters.

Could I be doing something wrong other than just browsing and uploading a photo?

  1. Support Staff 1 Posted by Tim on 15 Jul, 2010 01:32 PM

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    Does the image you are uploading have a file extension? Can you attach the problem image here? I'll be happy to try uploading the image locally to see if I run into the same behavior.

  2. 2 Posted by scoccaro on 15 Jul, 2010 01:34 PM

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    Hi, Yep, it is a jpg. Since it didnt work yesterday, i tried another jpg and that gave the same results. I have attached it, thanks for your help.

  3. Support Staff 3 Posted by Tim on 15 Jul, 2010 02:21 PM

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    Thanks for attaching that file. I tried uploading it in my local 6.7 instance in Firefox, IE, Safari, and Chrome (all on Windows) and it worked just fine. Do you know if the new image asset you are creating has any asset factory plugins attached to it that could be contributing to this behavior?

  4. 4 Posted by scoccaro on 15 Jul, 2010 02:23 PM

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    Thanks for checking, no there are no plugins associated, maybe I am uploading it wrong?

  5. Support Staff 5 Posted by Tim on 15 Jul, 2010 02:28 PM

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    Typically, image files are uploaded one at a time via the New menu. When you click to create a new File asset from this menu, you can either enter some file content in the Data box OR use the File Upload field to browse to a file on your local machine.

    If you are entering content into the Data box AND browsing to a file on your local machine, this could be part of the problem (and has been corrected for 6.7 it appears). So, if this is what you are doing, try leaving the Data field completely empty and then simply browse to a file on your machine.

  6. 6 Posted by scoccaro on 15 Jul, 2010 02:33 PM

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    Ok well now it seems to be working, I am not sure what happened, regardless, thanks for your help!!

  7. Support Staff 7 Posted by Tim on 15 Jul, 2010 02:33 PM

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    Good deal. Thanks for the update! Glad I was able to help out.

  8. Tim closed this discussion on 15 Jul, 2010 02:33 PM.

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