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problem with pdf files

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Karol Siskind

10 Oct, 2012 01:58 PM

Hello,

In my organisation we use Cascade Server for managing our website. We went online a few days ago, and I have a problem with pdf files. I can upolad them and they appear in the pdf folder, but when I click on a link to a pdf document (to make sure it's there), my browser hangs and I have to close it. I use Internet Explorer 8. I will be grateful for a solution to this problem.
K. Siskind

1. 1 Posted by Ryan Griffith on 10 Oct, 2012 03:19 PM

   

   Hi Karol,

   Just a few questions to see if we can narrow things down a bit:

   • Can you confirm the file uploaded into Cascade contains the .pdf extension within it's name?
   • Do you experience this behavior when viewing any PDF document, even outside of Cascade? For example, try viewing this white paper from Adobe's website: http://www.adobe.com/accessibility/products/acrobat/pdf/acrobat-x-p....
   • Do you only experience this behavior within Internet Explorer?

   Please let me know if you have any questions.

   Thanks

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2. 2 Posted by Karol Siskind on 10 Oct, 2012 03:38 PM

   

   Hi Ryan,

   All pdf files that were uploaded have the .pdf extension. I don't have any problems opening pdf files elsewhere, including our website (you can see it if you like, it's http://esm.europa.eu/index.htm

   I only use Internet Explorer, so I can't say how it is with other browsers.

   Kind regards,
   Karol

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3. 3 Posted by Ryan Griffith on 10 Oct, 2012 03:44 PM

   

   Hi Karol,

   Thank you for the follow up.

   I suspect there may be an issue with either Internet Explorer or Adobe Reader when Cascade attempts to "preview" the PDF file within the preview pane.

   When you have a moment, try the suggestions on this Microsoft page to see if we can rule this out.

   Please let me know if you have any questions.

   Thanks

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4. 4 Posted by Karol Siskind on 11 Oct, 2012 09:13 AM

   

   Hi Ryan,

   You were right that it was an issue with the browser. Even with the solutions in the discussion thread, the pdf problem persisted with IE8. I don't like IE9, so I tried Mozilla Firefox, and all links to pdf docs open normally.

   Thanks,
   Karol

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5. 5 Posted by Ryan Griffith on 11 Oct, 2012 01:02 PM

   

   Hi Karol,

   Thank you for the follow up, it definitely sounds IE specific. I'm curious, did you try to uninstall and re-install your Adobe Reader/Acrobat?

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6. Ryan Griffith closed this discussion on 18 Oct, 2012 03:10 PM.