problem with pdf files

Karol Siskind's Avatar

Karol Siskind

10 Oct, 2012 01:58 PM

Hello,

In my organisation we use Cascade Server for managing our website. We went online a few days ago, and I have a problem with pdf files. I can upolad them and they appear in the pdf folder, but when I click on a link to a pdf document (to make sure it's there), my browser hangs and I have to close it. I use Internet Explorer 8. I will be grateful for a solution to this problem.
K. Siskind

  1. 1 Posted by Ryan Griffith on 10 Oct, 2012 03:19 PM

    Ryan Griffith's Avatar

    Hi Karol,

    Just a few questions to see if we can narrow things down a bit:

    • Can you confirm the file uploaded into Cascade contains the .pdf extension within it's name?
    • Do you experience this behavior when viewing any PDF document, even outside of Cascade? For example, try viewing this white paper from Adobe's website: http://www.adobe.com/accessibility/products/acrobat/pdf/acrobat-x-p....
    • Do you only experience this behavior within Internet Explorer?

    Please let me know if you have any questions.

    Thanks

  2. 2 Posted by Karol Siskind on 10 Oct, 2012 03:38 PM

    Karol Siskind's Avatar

    Hi Ryan,

    All pdf files that were uploaded have the .pdf extension. I don't have any problems opening pdf files elsewhere, including our website (you can see it if you like, it's http://esm.europa.eu/index.htm

    I only use Internet Explorer, so I can't say how it is with other browsers.

    Kind regards,
    Karol

  3. 3 Posted by Ryan Griffith on 10 Oct, 2012 03:44 PM

    Ryan Griffith's Avatar

    Hi Karol,

    Thank you for the follow up.

    I suspect there may be an issue with either Internet Explorer or Adobe Reader when Cascade attempts to "preview" the PDF file within the preview pane.

    When you have a moment, try the suggestions on this Microsoft page to see if we can rule this out.

    Please let me know if you have any questions.

    Thanks

  4. 4 Posted by Karol Siskind on 11 Oct, 2012 09:13 AM

    Karol Siskind's Avatar

    Hi Ryan,

    You were right that it was an issue with the browser. Even with the solutions in the discussion thread, the pdf problem persisted with IE8. I don't like IE9, so I tried Mozilla Firefox, and all links to pdf docs open normally.

    Thanks,
    Karol

  5. 5 Posted by Ryan Griffith on 11 Oct, 2012 01:02 PM

    Ryan Griffith's Avatar

    Hi Karol,

    Thank you for the follow up, it definitely sounds IE specific. I'm curious, did you try to uninstall and re-install your Adobe Reader/Acrobat?

  6. Ryan Griffith closed this discussion on 18 Oct, 2012 03:10 PM.

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