Error when editing image

shane.bartley's Avatar


17 May, 2011 09:43 PM

I am testing version 6.8 and I am trying out the new "Edit Image" feature. However, after I browse and upload the image, I click on one of the buttons (e.g. rotate) and it brings up "An unexpected error has occured when modifying the image: Can't create cache file!" I've tried it on Firefox , Chrome, and IE and they all give me that error.

Could it be our instance of Cascade...or has this come up before?


  1. Support Staff 1 Posted by Tim on 18 May, 2011 07:57 PM

    Tim's Avatar

    Hi Shane,

    I haven't seen this before with the new image editor but my guess is that it's an issue with the temp folder in your Cascade Server installation. Can you check to see that:

    • There is a temp folder located in /tomcat
    • The temp folder allows the user who runs the Cascade process to write to it

    Let me know what you find.


  2. 2 Posted by shane.bartley on 20 May, 2011 08:00 PM

    shane.bartley's Avatar

    Hi Tim,

    We added a folder called "temp" in /tomcat and that fixed the problem. And, we see that there is no folder called "temp" in our production version of Cascade, so we will have to remember to add it at the time of upgrading that version.

    Thank you so much!


  3. Support Staff 3 Posted by Tim on 02 Jun, 2011 08:49 PM

    Tim's Avatar

    Good deal! Glad I was able to help!

  4. Tim closed this discussion on 02 Jun, 2011 08:49 PM.

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