tag:help-archives.hannonhill.com,2010-02-09:/discussions/general/24408-google-analytics-connectorCascade CMS: Discussion 2016-06-02T13:54:38Ztag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T15:19:32Z2016-05-19T15:19:32ZGoogle Analytics Connector<div><p>Hey Brendon,</p>
<p>Based on the message you received:<br></p>
<pre>
<code>Authorized user does not have access to the Google Analytics profile with id: UA-XXXX</code>
</pre>
I'm wondering if you may be using the account ID as opposed to the
profile ID. When you have a moment, check out <a href="http://www.hannonhill.com/kb/Google-Analytics-Connector/#finding-the-google-analytics-profile-id">
this page</a> and see if obtaining the profile ID through those
steps helps you to resolve this error.
<p>Let us know how things go.</p>
<p>Thanks!</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T16:20:19Z2016-05-19T16:20:19ZGoogle Analytics Connector<div><p>Thanks Tim, you nailed it.</p>
<p>50$ follow up – I tried doing the manual import, it sits
there for a second, and then gives me an error ‘An error
occurred: null’</p>
<p>I don’t see anything in the logs. I’m going to
reboot Cascade because it’s been a while and see if that
helps – but any suggestions?</p>
<p>Thanks</p></div>birwintag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T17:35:10Z2016-05-19T17:35:10ZGoogle Analytics Connector<div><p>Glad to hear we got past that first issue. As for the NPE you're
seeing, those can be tricky to track down. I have seen this error
displayed when the Connector is unable to find any data within the
date range it's looking for. Is the site you're working with one
that has a bunch of data available already (in Google
Analytics)?</p>
<p>One thing we can try is enabling some additional logging in your
instance to see if we can get some more context. When you have a
moment, try this:</p>
<ul>
<li>Click System Menu -> Utilities -> Logging</li>
<li>In the Configure by Category drop down, select Google Analytics
Connector</li>
<li>Verify that the drop down menu next to it says DEBUG</li>
<li>Click Add/Update Category</li>
<li>Attempt your GA Connector sync</li>
<li>After it fails, grab your latest <em>cascade.log</em> file and
attach it here</li>
</ul>
<p>Thanks!</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T17:58:32Z2016-05-19T17:58:32ZGoogle Analytics Connector<div><p>Hmm, well there definitely should be data! Lots and lots of it
haha.</p>
<p>It appears our cascade stopped logging to the cascade.log file
last July unfortunately hmmm. I copied some of the data out of the
tomcat terminal log. Hopefully it is of use.</p>
<p>Cheers,</p>
<p>Brendon</p></div>birwintag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T18:08:46Z2016-05-19T18:08:46ZGoogle Analytics Connector<div><p>Thanks for including that. I'm going to look into some of the
logging shown here and I'll let you know if I have any ideas.</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T18:21:40Z2016-05-19T18:21:40ZGoogle Analytics Connector<div><p>Hey Brendon,</p>
<p>Based on where this logging ends, it seems to me that you're
running into the known issue I mentioned. Specifically, I'm
guessing that there isn't any data between 2014-05-18 and
2015-05-18 for the profile in question. Can you verify when you
have a chance?</p>
<p>Thanks</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T19:16:12Z2016-05-19T19:16:12ZGoogle Analytics Connector<div><p>From what I can see – I do have the data for that time
frame.</p>
<p>[cid:<a href="mailto:image001.png@01D1B1E1.53961E00">image001.png@01D1B1E1.53961E00</a>]</p></div>birwintag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-05-19T20:46:39Z2016-05-19T20:46:39ZGoogle Analytics Connector<div><p>hi, can you confirm that what you're looking at above is using
the same Profile/Webview as what the connector is using
<code>ga:109647133</code>? It's possible though unlikely that we
experienced a temporary interruptiion.</p></div>Bradley Wagnertag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-06-02T13:53:15Z2016-06-02T13:53:15ZGoogle Analytics Connector<div><p>Hi Bradley, you can close this. Its working now. Many
thanks!</p></div>birwintag:help-archives.hannonhill.com,2010-02-09:Comment/399216552016-06-02T13:54:36Z2016-06-02T13:54:36ZGoogle Analytics Connector<div><p>Thanks for the update, Brendon. Glad to hear you were able to
get things working!</p></div>Tim