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Images rotated on ipad

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Kathleen Fandale

21 Apr, 2016 09:18 AM

We have a new Cascade site and recently discovered that some of the images on the site are showing up correctly on most devices and browsers, but are rotated when viewed on an ipad. I believe that the images in question may have been rotated originally using the image tools in Cascade Server. Has anyone run into this situation before? If so, suggestions for a fix would be appreciated. Thanks!

1. 1 Posted by Ryan Griffith on 21 Apr, 2016 02:03 PM

   

   Hi Kathleen,

   From what I am gathering, this behavior appears to be stemming from the image's metadata (from before the upload and rotation within Cascade).

   Specifically, the metadata most likely states something like "this image needs to be rotated X degrees to be displayed properly". When the image was rotated within Cascade, that metadata is not being changed, so some devices will essentially over-rotate. If you can attach the image, I'd be happy to try and take a closer look at it's metadata to see if that is the case.

   Here is an article that explains this behavior quite well.

   In the meantime, it appears the best way to address this behavior is to perform the rotation outside of Cascade to correct the metadata and then re-upload the image into Cascade.

   Please let me know if you have any questions.

   Thanks!

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2. 2 Posted by Fandale, Kathy on 21 Apr, 2016 06:26 PM

   

   From: Ryan Griffith [mailto:[email blocked]]
   Sent: Thursday, April 21, 2016 10:04 AM
   To: Fandale, Kathy <[email blocked]>
   Subject: Re: Images rotated on ipad [General #24179]

   Thanks Ryan – I will give it a try.

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3. 3 Posted by Ryan Griffith on 21 Apr, 2016 07:46 PM

   

   Not a problem at all, Kathy. Please let me know how uploading an already rotated image works out.

   Thanks!

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4. Tim closed this discussion on 16 May, 2016 08:54 PM.