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Edit logo image

feik's Avatar

feik

01 Mar, 2016 05:14 PM

I'd like to edit a logo image, but not able to publish.
Here is what I did.
1) Go to image folder to find wssu_logo2.jpg
2, select edit tab and upload the new logo image
3), submit the change -- new image displays properly so far
4) publish the image-- problem: back to old image.

Is it because locked somewhere? If it is the case, how can I unlock it?

  1. 1 Posted by Ryan Griffith on 01 Mar, 2016 09:20 PM

    Ryan Griffith's Avatar

    Hi,

    To clarify when you say "publish the image-- problem: back to old image," are you referring to viewing the live file on your website? If so, did you check the generated publish report to see if there were any issues encountered during publish? You should expect to see one successful job.

    Please let me know if you have any questions.

    Thanks!

  2. 2 Posted by feik on 01 Mar, 2016 09:30 PM

    feik's Avatar

    Please see my attached file for step by step explanation. thanks.

  3. 3 Posted by Ryan Griffith on 02 Mar, 2016 01:12 PM

    Ryan Griffith's Avatar

    Hi,

    Just to double-check, are you submitting the change prior to publishing? Based on your screenshots, it appears you are uploading the new file, but going directly to the publish screen. This would explain why you continue to see the older version when viewing the file within Cascade.

    Please let me know if you have any questions.

    Thanks!

  4. 4 Posted by feik on 02 Mar, 2016 02:33 PM

    feik's Avatar

    Thanks for your hint. The problem is uploaded new image name with space in it which caused the upload image unsuccessful.
    The problem is resolved. Thank you.

  5. 5 Posted by Ryan Griffith on 02 Mar, 2016 03:10 PM

    Ryan Griffith's Avatar

    Thank you for following up. I am glad to hear you were able to track down the cause of the issue.

    I'm going to go ahead and close this discussion, please feel free to comment or reply to re-open if you have any additional questions.

    Have a great day!

  6. Ryan Griffith closed this discussion on 02 Mar, 2016 03:10 PM.

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