tag:help-archives.hannonhill.com,2010-02-09:/discussions/general/16752-report-values-not-matching-dynamic-metadataCascade CMS: Discussion 2013-12-18T19:03:57Ztag:help-archives.hannonhill.com,2010-02-09:Comment/306193632013-12-17T21:50:59Z2013-12-17T21:50:59ZReport values not matching dynamic metadata<div><p>Hi Craig,</p>
<p>This sounds like it may be caused by an Index Block caching
issue.</p>
<p>To verify, we can temporarily disable caching by:</p>
<ul>
<li>Navigate to <strong>System
Menu->Preferences->General</strong></li>
<li>Unchecking <strong>Enabled</strong> and check <strong>Use
legacy caching strategy</strong></li>
<li>Click Submit</li>
<li>Try reproducing the issue</li>
</ul>
<p><strong>Note:</strong> the page may take a little longer to load
with caching disabled. After testing, don't forget to re-enable
caching to avoid any potential performance issues.</p>
<p>Also, can you provide details about how you have this Page set
up? Is this an Index Block and Format applied to a page region, or
is the Index Block included within the page's Data Definition using
a chooser?</p>
<p>Please let me know if you have any questions.</p>
<p>Thanks!</p></div>Ryan Griffithtag:help-archives.hannonhill.com,2010-02-09:Comment/306193632013-12-17T22:08:09Z2013-12-17T22:08:09ZReport values not matching dynamic metadata<div><p>It always pays to ask the experts. ;o)</p>
<p>Yes, that fixed the issue. So is it safe for us to just repeat
your process above (change setting, view report, then revert to
original setting) to sync up reports as needed? Or would you advise
that we consider the impact of disabling caching permanently?</p>
<p>The block is included in the data definition using a
chooser.</p>
<p>Thanks for sorting this out!</p></div>craig.haisstag:help-archives.hannonhill.com,2010-02-09:Comment/306193632013-12-17T22:39:15Z2013-12-17T22:39:15ZReport values not matching dynamic metadata<div><p>Hi Craig,</p>
<p>Thanks for confirming! It is safe for you to repeat that process
should you need to update that report, but we definitely recommend
leaving the caching turned on after that so that your instance can
benefit from the increased performance.</p>
<p>I'm wondering if the problem you are running into might be
related to <a href=
"https://hannonhill.jira.com/browse/CSI-535">this known issue</a>.
Can you read over that and see if the scenario seems to match your
setup? I realize it is a fairly complicated setup so let me know if
there are parts that you aren't completely sure of.</p>
<p>Thanks!</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/306193632013-12-18T16:52:09Z2013-12-18T16:52:09ZReport values not matching dynamic metadata<div><p>Thanks, Tim!</p>
<p>This setup does sound similar to what we're using for these
reports.</p>
<p>I'll chat with folks here about whether we want to restructure
the reports to get around this issue. But I'm guessing we'll just
leave caching turned on and clear the cache manually on an
as-needed basis.</p>
<p>So I think we're all set, unless you have further questions or
need us to test anything.</p>
<p>Thanks again, both of you!<br>
-Craig</p></div>craig.haisstag:help-archives.hannonhill.com,2010-02-09:Comment/306193632013-12-18T19:03:57Z2013-12-18T19:03:57ZReport values not matching dynamic metadata<div><p>Thank you for following up, Craig.</p>
<p>A few possible workarounds come to mind:</p>
<ul>
<li>Apply the Index Block directly to a region to avoid the caching
issue</li>
<li>Switch over to using the <a href=
"http://www.hannonhill.com/kb/Script-Formats/#locator-tool">Velocity
Locator Tool</a> to traverse through your folders. Note: this does
not use caching so it would most likely result in the same
performance issue as turning caching off</li>
</ul>
<p>I'm going to go ahead and close this discussion, but please feel
free to comment or reply to re-open if you have any additional
questions.</p>
<p>Have a great day!</p></div>Ryan Griffith