Inconsistency between folder name and its value used in paths including the folder

Allie's Avatar

Allie

09 Sep, 2013 10:12 PM

Hi there,
We are on 6.10.9 and this is the first time I see this issue: the path leading to an asset is using a different name of its parent folder than what is shown as the name for the parent folder in the asset tree area. Please see the attached screen capture for details.
Thanks for your help in advance,
Allie

  1. Support Staff 1 Posted by Tim on 10 Sep, 2013 11:56 AM

    Tim's Avatar

    Hi Allie,

    When you have the chance please try the following:

    • Create a backup of your database (just to be safe!)
    • Click System Menu -> Utilities -> Database Tools -> Path Repair Tool
    • Click Submit

    Let me know if that corrects the issue.

    Also, are there any plans to upgrade soon? I want to make sure you are running on a supported instance of Cascade Server. The 6.10.x series hasn't been supported in some time. Let us know if you need any help or have questions with the upgrade.

    Thanks!

  2. 2 Posted by Allie on 13 Sep, 2013 02:26 PM

    Allie's Avatar

    Thanks for this, Tim!
    To minimize the potential impact on the production site, I simply changed the folder name to be consistent with the name used in the path generated by the system, and it worked in this particular case.
    Thanks for reminding me that our current production version hasn't been supported and we need to upgrade.
    Allie

  3. Support Staff 3 Posted by Tim on 13 Sep, 2013 02:31 PM

    Tim's Avatar

    No problem! Have a great weekend and I hope to see you at our conference next week if you are attending.

    Take care!

  4. Tim closed this discussion on 13 Sep, 2013 02:31 PM.

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