tag:help-archives.hannonhill.com,2010-02-09:/discussions/general/128-upgraded-to-67-no-workflow-email-notifications-being-sentCascade CMS: Discussion 2014-03-25T20:55:23Ztag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-09-29T20:20:02Z2010-09-29T20:20:02ZUpgraded to 6.7, no workflow email notifications being sent<div><p>We recently upgraded from version 5.3 to 6.7, and since then we haven't been receiving any workflow email notifications.</p>
<p>I also went into my User Preferences (Preferences > Email) and tried to send an Email Test, but I get an error saying "There was a problem with sending a test email".<br />
</p>
<p>Is there some new setting that must be configured in 6.7 in order for emails to be sent out?</p></div>alicia.persaudtag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-09-29T20:23:00Z2010-09-29T20:23:00ZUpgraded to 6.7, no workflow email notifications being sent<div><p>Hi Alicia,</p>
<p>The functionality has not changed, but perhaps some of your settings may have been lost during the upgrade perhaps? Have you verified the credentials and settings supplied to Cascade Server via the Logo -> Preferences -> Email?</p>
<p>Thanks!</p></div>Joeltag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-09-29T20:30:34Z2010-09-29T20:30:34ZUpgraded to 6.7, no workflow email notifications being sent<div><p>Yes, my email info is correct, and the workflow email notifications worked correctly before the upgrade.</p></div>alicia.persaudtag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-09-29T20:31:55Z2010-09-29T20:31:55ZUpgraded to 6.7, no workflow email notifications being sent<div><p>Is it possible, there's an issue with our web server instead?</p></div>alicia.persaudtag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-09-29T20:39:16Z2010-09-29T20:39:16ZUpgraded to 6.7, no workflow email notifications being sent<div><p>Alicia,</p>
<p>Yes, I would assume that it's an issue with your email server then. Please consult your system administrator to verify that the credentials and information being supplied to Cascade are indeed valid.</p>
<p>Thanks!</p></div>Joeltag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-09-30T21:31:08Z2010-09-30T21:31:08ZUpgraded to 6.7, no workflow email notifications being sent<div><p>This has been fixed. We had to update our system's email server information located under Preferences>Email. Thanks</p></div>alicia.persaudtag:help-archives.hannonhill.com,2010-02-09:Comment/31580072010-10-01T14:18:33Z2010-10-01T14:18:33ZUpgraded to 6.7, no workflow email notifications being sent<div><p>Excellent Alicia!</p></div>Joel