Publishing Error

Shannon Bowen's Avatar

Shannon Bowen

10 Apr, 2013 04:33 PM

I am receiving the error below when publishing a page with fillable pdf documents. The errors are only for our local production web server, but they are publishing correctly to our backup server hosted with a local vendor. I had the user make changes to another page and they published without error. The following is the error received:

There were destination failures during the publish. Jobs publishing to the same destination have been skipped for this publish. 
[TAMU-SA Production] : com.hannonhill.cascade.model.publish.transmit.ShuttleRuntimeException: Error occurred during SFTP transport: Could not put file with path '/cygdrive/d/wwwroot/registrar/forms.html' onto server: Permission denied at com.hannonhill.cascade.model.publish.transmit.SFTPShuttle.sendFile(SFTPShuttle.java:144) at com.hannonhill.cascade.model.publish.callback.TransmitCallbackImpl.transmitRendering(TransmitCallbackImpl.java:372) at com.hannonhill.cascade.model.publish.callback.TransmitCallbackImpl.access$000(TransmitCallbackImpl.java:49) at com.hannonhill.cascade.model.publish.callback.TransmitCallbackImpl$1.execute(TransmitCallbackImpl.java:116) at com.hannonhill.cascade.model.publish.callback.TransmitCallbackImpl.executeAndRetry(TransmitCallbackImpl.java:267) at com.hannonhill.cascade.model.publish.callback.TransmitCallbackImpl.transmit(TransmitCallbackImpl.java:128) at com.hannonhill.publish.Publisher$AggregateTransmitCallback.transmit(Publisher.java:1050) at com.hannonhill.publish.Publisher.transmit(Publisher.java:889) at com.hannonhill.publish.Publisher.publishInCurrentThread(Publisher.java:871) at com.hannonhill.publish.Publisher.access$1400(Publisher.java:69) at com.hannonhill.publish.Publisher$2.run(Publisher.java:683) at com.hannonhill.publish.DelegateRunner$1.run(DelegateRunner.java:85) at java.lang.Thread.run(Unknown Source) Caused by: com.hannonhill.cascade.model.publish.transmit.ShuttleRuntimeException: Could not put file with path '/cygdrive/d/wwwroot/registrar/forms.html' onto server: Permission denied at com.hannonhill.cascade.model.publish.transmit.SFTPShuttle.putFile(SFTPShuttle.java:476) at com.hannonhill.cascade.model.publish.transmit.SFTPShuttle.sendFile(SFTPShuttle.java:119) ... 12 more Caused by: 3: Permission denied at com.jcraft.jsch.ChannelSftp.throwStatusError(ChannelSftp.java:2289) at com.jcraft.jsch.ChannelSftp._put(ChannelSftp.java:485) at com.jcraft.jsch.ChannelSftp.put(ChannelSftp.java:439) at com.jcraft.jsch.ChannelSftp.put(ChannelSftp.java:406) at com.hannonhill.cascade.model.publish.transmit.SFTPShuttle.putFile(SFTPShuttle.java:471) ... 13 more 

Successful Jobs (26): [Top] 
----------------------------------------

[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: registrar/forms.html 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: top_photo.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/home1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/currenstudents1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/prospectivestudents1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/academicdepartments1.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: top_photo.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/calendars1.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/home1.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/currenstudents1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/facultystaff1.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/prospectivestudents1.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/academicdepartments1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/azindex1.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/calendars1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/currenstudents2.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/facultystaff1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/prospectivestudents2.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/azindex1.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/academicdepartments2.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/home2.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/calendars2.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/azindex2.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/currenstudents2.jpg 
[Destination: TAMU-SA Rackspace server] WWW.TAMUSA.EDU: menubarimages/facultystaff2.jpg 
[Destination: TAMU-SA Production] WWW.TAMUSA.EDU: menubarimages/prospectivestudents2.jpg
  1. Support Staff 1 Posted by Tim on 10 Apr, 2013 04:40 PM

    Tim's Avatar

    Hi Shannon,

    The error message is as follows:

    Error occurred during SFTP transport: Could not put file with path '/cygdrive/d/wwwroot/registrar/forms.html' onto server: Permission denied
    
    This means that the SFTP user that Cascade is using to connect to the web server does not have the proper permissions to write files to that particular location. Can you or your system administrator check the permissions on the web server for the account used in the SFTP Transport? Let me know what you find.

    Thanks

  2. Tim closed this discussion on 22 Jul, 2013 03:23 PM.

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