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Uploaded .PDF and Accessibility

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Michael Shahan

26 Mar, 2014 09:06 PM

Hi,

I have a file that when accessed locally, can be read with our screen reader software (Jaws).

When I upload this same document to our website (www.tamuc.edu) the screen reader software is unable to access the file.

Is there a certain way to upload it to make it accessible, or have I done something incorrectly?

Thank you.

1. 1 Posted by Ryan Griffith on 27 Mar, 2014 11:51 AM

   

   Hi Michael,

   It sounds as though your screen reader (Jaws) is not able to properly read the remote file. Does this occur for other PDFs on your website, or any random PDF on the web? If you download the file locally, is Jaws able to access the file?

   Please let me know if you have any questions.

   Thanks!

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2. 2 Posted by Michael Shahan on 27 Mar, 2014 01:09 PM

   

   The program reads the file perfectly when accessing the file I have saved to my computer. A different user is completing the tests, so I’ll forward over your message to have her review.

    

   Thank you.

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3. 3 Posted by Ryan Griffith on 28 Mar, 2014 01:49 PM

   

   Thank you for following up, Michael. It sounds as though there is an issue with Jaws being able to read the PDF when previewing within the browser, but not on desktop (which I assume is Acrobat).

   Please let me know if she is able to successfully read a PDF via the browser that is not maintained within Cascade Server and we will continue to look into this; otherwise, I believe this would be an issue with either the browser's PDF rendering or Jaws.

   Thanks!

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4. Ryan Griffith closed this discussion on 04 Apr, 2014 07:17 PM.