pdf won't display content
I've tried uploading this pdf in Firefox and IE8. I started by editing the existing document and uploading a new version that way. I also tried new > file and get the same results. The link is below. I'm able to view the pdf locally in Adobe Reader and Acrobat. Any ideas?
Cascade version 6.8.3.1
http://citizensmemorial.com/_common/workfiles/documents/Financial%2...
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1 Posted by Ryan Griffith on 29 Nov, 2012 06:51 PM
Hi Lauren,
What sort of result are you seeing? Does the PDF preview show the "Please wait..." message, or is it completely blank?
If the "Please wait..." message displays, I suspect the issue is that the browser preview, and OS X Preview are not able to load the JavaScript within the PDF, which results in the form not being able to load. Acrobat and Reader; however, are able to load the JavaScript, which is why you are seeing the form locally.
Please let me know if you have any questions.
Thanks
2 Posted by lauren.fraser on 29 Nov, 2012 07:31 PM
Ryan, In IE I see the "please wait message" when trying to view the pdf in Cascade. In FF, it looks like it is going to load, then it gets to 98-99% and jumps between the two. If I go to the published page, in either browser, I get the the please wait message. I can view other pdf's in both browsers, but not ones that we have updated lately.
Lauren Fraser
Webmaster
Citizens Memorial Healthcare
[email blocked]
417-328-7717
3 Posted by Ryan Griffith on 29 Nov, 2012 07:56 PM
Hi Lauren,
The PDFs that are not displaying correctly, do they also have the "Please wait..." (ie JavaScript) in them? I suspect this may be an issue with the PDF itself and not Cascade.
4 Posted by lauren.fraser on 29 Nov, 2012 08:12 PM
Ryan,
It looks like you are right. For anyone else that's out there that might have the same issue. This form was created in Adobe LiveCycle. If it was saved as a dynamic pdf, it caused the error when uploaded. If you go back and save as a static pdf, then it works fine.
Lauren Fraser
Webmaster
Citizens Memorial Healthcare
[email blocked]
417-328-7717
5 Posted by Ryan Griffith on 29 Nov, 2012 08:23 PM
Ah, definitely good to know. Glad you were able to get things working.
Have a great day!
Ryan Griffith closed this discussion on 29 Nov, 2012 08:23 PM.