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IE 9 Setting up links

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tmhenson

03 Aug, 2012 03:36 PM

We have had several users in the past week report problems with adding links in Internet Explorer 9.
What happens is a users highlights the selected text, clicks the link button in WYSIWYG toolbar, and selects the file. After selecting the file the screen 'Locks Up' and will only allow the user to cancel. I have tried troubleshooting this by enabling pop-ups and disabling add-on toolbars, which has not work. I have found that this is not the case on all versions of IE 9 but I cannot figure out what is causing the errors. We are currently using version 6.10.9.

1. 1 Posted by Ryan Griffith on 03 Aug, 2012 05:43 PM

   

   Hi tmhenson,

   I wasn't able to reproduce this behavior locally with IE9 on my Cascade 6.10.9 instance. I have a few questions to see if we can try to narrow this one down a bit:

   • Does this only occur in IE9? What version number is this occurring in?
   • Do you know if there are any security settings (at the machine, domain, or browser level) that are set that may prevent some scripts from running in the browser?
   • Does this only occur when choosing Files? Do you experience this when choosing Pages?
   • Is there anything at all in common with the users who experience this?

   Please let me know if you have any questions.

   Thanks.

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2. 2 Posted by tmhenson on 17 Aug, 2012 04:11 PM

   

   For the most part it is IE9, but I did get an occurrence in Firefox 14.01.1. The error occurs when trying to link pages and files. Also the errors on some machines occur after successfully linking a page or files. The security settings have all been checked nothing is preventing popups or anything else.

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3. 3 Posted by Ryan Griffith on 17 Aug, 2012 07:49 PM

   

   Hm, this sounds similar to the following known defect in Cascade in which adding an inline style throws a JavaScript error for the popup window.

   Can you confirm if the links that are not working properly have any inline styles applied to them?

   Thanks.

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4. 4 Posted by Joy on 20 Aug, 2012 02:27 PM

   

   I've had the same issue today running Cascade 7.0.3. The user was running IE 8 with XP OS. When they highlight text and try to insert a link they are unable to submit the change. We just upgraded Cascade on Friday and to my knowledge previous versions were fine. Any ideas?

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5. 5 Posted by Ryan Griffith on 21 Aug, 2012 03:37 PM

   

   Joy, would you be able to provide a screenshot and perhaps the HTML within the WYSIWYG at the time of this behavior occurring?

   Thanks!

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6. 6 Posted by Ryan Griffith on 07 Sep, 2012 12:57 PM

   

   Hi Joy,

   Just wanted to follow up to see if you had a chance to view my recent comment.

   Please let us know if you have any questions.

   Thanks.

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7. 7 Posted by Charla on 21 Sep, 2012 02:48 PM

   

   We are having the same problem with inserting a link via IE 8.

   Here is the HTML in the WYSIWYG.

   <h2>Tenure and Promotion</h2>
   <ul>
   <li><a target="_blank" href="/_files/documents/academic-affairs/policies/F209_F2.10Guidelines.doc">Guidelines for Tenure and Promotion Files</a></li>
   <li><a target="_blank" href="/_files/documents/academic-affairs/policies/2011-12SchedulePromotionTenure.pdf">2011-12 Tenure &amp; Promotion Schedule</a></li>
   <li><a target="_blank" href="/_files/documents/academic-affairs/forms/AdHocTPCommitteeFoundationalAgreements.pdf">Foundational Guidelines Guiding the T&amp;P Process Beginning Fall 2011</a></li>
   <li><a target="_blank" href="/_files/documents/academic-affairs/forms/Posted%20Addendum%20to%20New%20TP%20Process%20Document.pdf">Addendum to Foundational Agreements on T&amp;P for Fall 2011</a></li>
   </ul>
   

   I'm experiencing this on machines running XP professional 5.1 and IE 8.0.6001.18702
   CascadeServer version 7.0.3

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8. 8 Posted by Charla on 15 Oct, 2012 09:03 PM

   

   I've had another report of unable to insert links on a page in FF on a windows machine. When they click insert in the link window, nothing happens or the choice they had for a link is just removed. This is the first time I've heard of this problem in firefox. The problem mentioned in my post above still exists, using IE and Windows XP. I've asked them to use FF or Chrome so they can add a link. Today, the FF issue reared its head. The text they were trying to change is:

   <ul id="horizontalnav">
   <li class="roundL"><a href="/about/index">About</a></li>
   <li><a href="/undergraduate/index">Undergraduate</a></li>
   <li><a href="/graduate/index">Graduate</a></li>
   <li><a href="/engineering-programs/index">Engineering Programs</a></li>
   <li class="selected"><a href="/research/index">Research</a></li>
   <li class="roundR"><a href="/research/index">News &amp; Events</a></li>
   </ul>
   <br />
   

   The user with the Firefox issue is using Windows 7 and FF 15..0.1.

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9. Support Staff 9 Posted by Tim on 16 Oct, 2012 08:16 PM

   

   To all that are experiencing this issue, the problem is likely based on the steps that users are taking to highlight the link text.

   The good news is that I was not able to reproduce this in our development instance of Cascade 7.2. I believe the reason for this is that 7.2 contains a newer version of TinyMCE (our 3rd party WYSIWYG editor). In an attempt to find out for sure, I went browsing through the TinyMCE change log and found this fix under TinyMCE version 3.4.8:

   Fixed bug where selected link not showing in target field of link dialog in some selection cases.

   Cascade 7.2 contains TinyMCE 3.5 so this fix is included.

   In the meantime, the editor appears to be very picky about what exactly is selected with the highlighting. For example, if someone highlights some link text from left to right but unknowingly highlights a trailing space after the link, this will be a problem in both IE and Firefox.

   I've found that manually highlighting (ie, selecting some text by dragging my cursor over it) is fine for turning text into a new link. However, if the link already exists, it is safer to simply right-click with your cursor over the link in order to edit/update it as opposed to manually trying to highlight it and then edit from there.

   Let me know if this information helps. Cascade 7.2 is still in development but we hope to have a beta version available within the next few weeks.

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10. 10 Posted by Ryan Griffith on 20 Nov, 2012 01:33 PM

    

    All,

    Just wanted to follow up on this to make sure everyone knows that the 7.2 Beta was released last month. The upgraded WYSIWYG should resolve this behavior you were experiencing.

    If you do have a chance to test the beta out, we would appreciate if you could also test this behavior as well to make sure it was resolved.

    Please let us know if you have any questions.

    Thanks

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11. Ryan Griffith closed this discussion on 20 Nov, 2012 01:33 PM.