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Sync LDAP Utility Error - Trouble Creating Report

erikg's Avatar

erikg

29 May, 2012 08:34 PM

When using the Sync LDAP Utility in Cascade 7.0, we get the following error message

"An error occurred: null"

From what we can tell the actual sync occurs, but looking at the logs it seems that Cascade it is having trouble creating and emailing the report.

"2012-05-29 11:24:47,581 ERROR [LdapServiceImpl] {User: system, id: not specified, type: not specified} Error occurred during Velocity generation of LDAP import report: java.lang.NullPointerException"

and

"2012-05-29 11:24:48,489 ERROR [ThreadedEmailQueue] Could not send email due to error: java.lang.IllegalArgumentException: Text must not be null"

This is all new since our upgrade to Cascade 7.0 late last week. I'm including today's full log file. I'm seeing errors regarding PublishSets as well, though those seem intermittent and unrelated to this issue.

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  1. 31 Posted by erikg on 07 Jun, 2012 04:03 PM

    erikg's Avatar

    Sounds good. We can be pretty nimble when it comes to Cascade upgrades, so I'll be able to install quickly.

    No problem if you have something for me to do beforehand. Just let me know.

    Many thanks!

  2. 32 Posted by Bradley Wagner on 15 Jun, 2012 06:39 PM

    Bradley Wagner's Avatar

    Hey Erik,

    Cascade 7.0.1 was released yesterday with a fix for CSI-369. We'd really appreciate if you can get that installed at some point and verify that it addresses the issues you were running into with LDAP and Publish reports.

    Are you still running into that issue in your environment?

    Here are the complete release notes for 7.0.1.

    Thanks!

  3. 33 Posted by erikg on 15 Jun, 2012 11:08 PM

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    Thanks for letting me know. I'll install the update this weekend and will let you know how things go.

    Luckily we have not run into the issue again since the last time I mentioned it. This is our lowest use time for the CMS, however, so I'm not sure what to read into that. Hopefully with the update we'll simply never see the issue again. Cross your fingers.

  4. 34 Posted by erikg on 20 Jun, 2012 08:30 PM

    erikg's Avatar

    I wanted to let you know that I performed the 7.0.1 upgrade last Friday. I have not seen this problem recur so far. So far so good. If it comes back I'll certainly let you know. Thanks so much for your help.

  5. 35 Posted by Bradley Wagner on 20 Jun, 2012 09:06 PM

    Bradley Wagner's Avatar

    Thanks for the update, Erick. I'm going to close this issue for now. Feel free to reply or comment to re-open it should you run into this again and thanks for your help confirming the fix.

  6. Bradley Wagner closed this discussion on 20 Jun, 2012 09:06 PM.

  7. Bradley Wagner re-opened this discussion on 03 Aug, 2012 07:00 PM

  8. 36 Posted by Bradley Wagner on 03 Aug, 2012 07:08 PM

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    Hi Erick, I noticed that you downloaded Cascade 7.0.3. Sorry if that's creepy :-), we just like to keep track of clients as they access more recent releases. I just wanted to give you a heads up that we actually reverted our fix for CSI-369 (the one for this discussion) in 7.0.3 as it was contributing to a more serious we were seeing with Velocity leaking memory (CSI-413). We will look to address that in a different way in a future patch release.

  9. 37 Posted by erikg on 03 Aug, 2012 11:00 PM

    erikg's Avatar

    Yes, just a little creepy. :) I do appreciate the warning, though. We also reported the the twitter module bug, so it's a trade-off, I suppose. We haven't applied the 7.0.3 patch yet, so I'll consider whether to hold off or live with the consequences. Either way I look forward to the next patch. Thanks again!

  10. 38 Posted by Bradley Wagner on 03 Aug, 2012 11:26 PM

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    I would definitely recommend 7.0.3 if you're using Velocity macros anywhere in your system. If you're using mostly XSLT it will not be as important.

  11. 39 Posted by erikg on 04 Aug, 2012 04:05 AM

    erikg's Avatar

    I went ahead and installed 7.0.3 this evening. I think you're right, the fixes are worth it. I'll let you know if we see a reoccurrence of this particular issue again. Many thanks.

  12. 40 Posted by Ryan Griffith on 05 Oct, 2012 06:41 PM

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    Hi Erik,

    I was going over some older discussions and noticed this one is still open. Have you encountered the LDAP sync issue since upgrading?

    Please feel free to let us know if you have any other questions.

    Thanks.

  13. Ryan Griffith closed this discussion on 18 Oct, 2012 12:21 PM.

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