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Invisible WYSIWYG Content

mrenfer's Avatar

mrenfer

27 Mar, 2012 03:11 PM

Support,

We've been having a problem recently with WYSIWYG content not showing up the way it's supposed to. For certain areas of our site, the content inside won't show up in the box immediately. The only way to bring it up is to view it as HTML or, for some reason, to add a column. Once the column is added, all the content shows in the box like it should.

Any reason why this would suddenly start happening? We've looked at the XTML format and data definitions, and they seem to be working as they should...

  1. 1 Posted by Bradley Wagner on 27 Mar, 2012 03:19 PM

    Bradley Wagner's Avatar

    Are your users using Firefox 11? There is an issue in Firefox 11 #211 where the WYSIWYG content is not loading on the initial page load.

    The workarounds are to:

    • resize the text box
    • user Safari, Chrome, or IE until we're able to address or until Firefox addresses it

  2. 2 Posted by M Crawley on 27 Mar, 2012 04:37 PM

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    As an FYI - the problem persists in the current build of the FF12 beta.

  3. 3 Posted by mrenfer on 27 Mar, 2012 06:25 PM

    mrenfer's Avatar

    Thank you for this. I was hoping it was a fixable bug.

  4. 4 Posted by mrenfer on 30 Mar, 2012 12:25 PM

    mrenfer's Avatar

    Looks like the problem occurs in IE as well. Not sure what version. Either 8 or 9 I think.

  5. 5 Posted by Bradley Wagner on 30 Mar, 2012 12:44 PM

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    Can you please include a screenshot of this happening in IE? The issue we're tracking is Firefox specific at this point, so this sounds like it would be a different issue.

  6. 6 Posted by Graham Lewis on 25 Apr, 2012 01:01 PM

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    The upgrade to Firefox 12 fixes this issue - I just did the update and it works fine now.

  7. 7 Posted by Bradley Wagner on 25 Apr, 2012 01:59 PM

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    Thanks Graham.

    mrenfer - if you're still seeing this problem in IE, please include a screenshot and the specific version of IE so we can investigate further.

    Thanks!

  8. 8 Posted by Bradley Wagner on 03 May, 2012 09:11 PM

    Bradley Wagner's Avatar

    I'm going to close this issue for now as this issue was fixed in Firefox 12. mrenfer - if you happen to be able to reproduce this in IE, please let us know.

  9. Bradley Wagner closed this discussion on 03 May, 2012 09:11 PM.

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