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Auto draft error when editing/uploading a file with parentheses in filename

espanae's Avatar

espanae

07 Apr, 2014 08:59 PM

Hi,
When uploading an image by Editing a file asset, a user of our 7.8 instance isn't able to crop the new image and/or submit her changes. Sometimes the red, round, exclamation icon appears ("There was a problem with saving draft automatically") and sometimes it doesn't and the Edit tab simply remains active. In our case, the problem seems to be related to the parentheses in the file name. Attached is a recording of the behavior reproduced on my browser.

Is this a known issue that has been resolved in a newer release?

Thanks,
Erik

  1. 1 Posted by Ryan Griffith on 08 Apr, 2014 11:57 AM

    Ryan Griffith's Avatar

    Hi Erik,

    Based on your description and demonstration, it looks like you are running into this known defect in which uploading a file containing an illegal character will sent you back to the file edit screen without displaying an error.

    This issue also leads into this known defect in which staying on the edit screen will cause the auto-save draft process to repeatedly fail and eventually spam your logs.

    Unfortunately, I do not have an official timeline for either issues, but please feel free to use these links to track the progress of this issue or keep an eye out for it on our Release Notes site.

    Please let me know if you have any questions.

    Thanks!

  2. 2 Posted by espanae on 08 Apr, 2014 07:36 PM

    espanae's Avatar

    Thanks for the links.

  3. 3 Posted by Ryan Griffith on 08 Apr, 2014 07:42 PM

    Ryan Griffith's Avatar

    Not a problem at all, Erik, my apologies for the inconvenience this issue may be causing you.

    I'm going to go ahead and close this discussion, please feel free to comment or reply to re-open if you have any additional questions.

    Have a great day!

  4. Ryan Griffith closed this discussion on 08 Apr, 2014 07:42 PM.

  5. espanae re-opened this discussion on 09 Apr, 2014 05:23 PM

  6. 4 Posted by espanae on 09 Apr, 2014 05:23 PM

    espanae's Avatar

    Ryan,
    I'll check back on the issue the next time we upgrade, which is typically twice a year (summer and Christmas break).

    I used the tool Bradley recommended to record an animated gif of the behavior and it was helpful.

    Thanks for the help.

  7. espanae closed this discussion on 09 Apr, 2014 05:23 PM.

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