tag:help-archives.hannonhill.com,2010-02-09:/discussions/general/24609-broken-link-report-issuesCascade CMS: Discussion 2016-06-28T21:28:14Ztag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T13:53:05Z2016-06-08T13:53:05ZBroken link report issues<div><p>Hi Thane,</p>
<p>Thanks for providing that screen shot. I copied a handful of
these links into a local instance here and they aren't causing any
problems, so I'm beginning to wonder if it might be related to the
application server on your end. When you have a moment, can you
take 3 or 4 of those links appearing in that list and see if you
can <code>curl</code> them from the machine on which Cascade is
running? For example:</p>
<pre>
<code>> curl -i aaunk.unk.edu/catalogs/current/crs/crsitec.asp#ITEC110</code>
</pre>
<p>If you're on a Windows machine, you won't have <code>curl</code>
available to you by default. You could instead verify that you are
able to do the following:</p>
<ul>
<li>Open a web browser and browse directly to each URL without any
errors</li>
<li>Open Windows Powershell and run a command similar to this, for
example:
<pre>
<code>Invoke-WebRequest aaunk.unk.edu/catalogs/current/crs/crsitec.asp#ITEC110 -OutFile c:\temp\itec110-test.txt</code>
</pre>
After running this command, make sure that the temporary file
generated contains the contents of that web page.</li>
</ul>
<p>Let me know what you find and we can go from there.</p>
<p>Thanks</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T14:36:48Z2016-06-08T14:36:48ZBroken link report issues<div><p>I had Dylan Evans our IT person do what you asked and he said
there were no issues going to those links. I sent him some more
info and he is going to do more investigation.</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webbtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T14:46:04Z2016-06-08T14:46:04ZBroken link report issues<div><p>Thanks for the update. While we're waiting to hear back from
your IT folks, can you let me know what your <em>External Link
Check Timeout</em> value is set to under System Menu ->
Preferences -> General? I seem to recall one instance in the
past where this message was being returned even though the actual
problem was due to the link taking too long to respond. I'm just
curious to see what value you all are currently using for this
setting to see if that might be related.</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T14:57:54Z2016-06-08T14:57:54ZBroken link report issues<div><p>10000 milliseconds</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webbtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T15:01:11Z2016-06-08T15:01:11ZBroken link report issues<div><p>Thanks. OK, that's more than enough time (at least it should be)
so we can probably rule that out unless there is a good bit of
network latency over there. Let me know after you hear back from IT
and we can certainly investigate further.</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T16:56:59Z2016-06-08T16:57:00ZBroken link report issues<div><p>According to Dylan the links are working fine from the app
server and web server. There are no latency issues and the links
are loading in 1ms or less.</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webbtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T17:33:23Z2016-06-08T17:33:23ZBroken link report issues<div><p>Can you confirm that this is still happening at the moment by
editing/submitting the Page that you included a screen shot of in
your initial description?</p>
<p>I'll see if there is some additional logging we might be able to
have you add to your instance to provide us with more clues.</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T17:46:06Z2016-06-08T17:46:06ZBroken link report issues<div><p>Hey Thane,</p>
<p>I should have asked earlier, but can you tell me which version
of the software you're running? I'm beginning to wonder if the
total number of links on this page might be contributing to this
behavior.</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T18:29:57Z2016-06-08T18:29:58ZBroken link report issues<div><p>We are running 7.14.2</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webbtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-08T18:43:53Z2016-06-08T18:43:53ZBroken link report issues<div><p>Thanks, Thane. When you have a chance, let's go ahead and have
you do the following:</p>
<ul>
<li>Reproduce the issue (by editing/submitting the Page in your
screen shot with the broken link check enabled).</li>
<li>Immediately attach your latest <em>cascade.log</em> file.</li>
</ul></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-09T19:43:08Z2016-06-09T19:43:09ZBroken link report issues<div><p>Log file attached.</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webbtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-10T17:53:55Z2016-06-10T17:53:55ZBroken link report issues<div><p>Hi Thane,</p>
<p>Unfortunately it doesn't look like that provided us with any
useful logging. When you have a moment, let's try this:</p>
<ul>
<li><a href="http://help.hannonhill.com/kb/frequently-asked-questions/how-do-i-enable-debug-logging-for-cascade-server">
Enable DEBUG logging</a> for this class:
<pre>
<code>com.hannonhill.cascade.model.link</code>
</pre></li>
<li>Immediately edit/submit the Page in your screen shot (with the
broken links check turned on) to replicate those link error
messages</li>
<li>Go back to the logging screen and click
<strong>Reset</strong></li>
<li>Attach the latest <em>cascade.log</em> file once again</li>
</ul>
<p>Hopefully at that point we'll get some more detailed logging
from this event.</p>
<p>Thanks</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-10T19:21:57Z2016-06-10T19:21:59ZBroken link report issues<div><p>Cascade Log attached.</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webbtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-28T14:52:40Z2016-06-28T14:52:40ZBroken link report issues<div><p>Hi Thane,</p>
<p>Is this behavior still occurring in your environment? It looks
like our DEBUG logging isn't providing us with enough information
to go off of in order to track down what may be happening on your
server.</p>
<p>Also, <a href="http://help.hannonhill.com/discussions/general/24609-broken-link-report-issues#comment_40064218">
earlier in this discussion</a> I had asked about Dylan running a
couple of commands from the applications server itself (depending
on which O/S the app is on). Can you have him do that again, and
this time copy/paste the results of the command here?</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/400591712016-06-28T20:58:23Z2016-06-28T20:58:23ZBroken link report issues<div><p>Yes it is still occurring. I will talk to Dylan and have him run
this again and get back to you.</p>
<p>Thane Webb | Web services Coordinator</p>
<p>Communications & Marketing<br>
308-865-8133 | <a href="mailto:webbtm@unk.edu">webbtm@unk.edu</a> |
1910 University Drive | Kearney, NE 68849</p></div>Thane M. Webb