tag:help-archives.hannonhill.com,2010-02-09:/discussions/general/23536-user-disabledCascade CMS: Discussion 2016-01-28T16:52:59Ztag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T18:32:31Z2016-01-14T18:32:31ZUser disabled<div><p>Hi Jim,</p>
<p>I have a couple of questions to see if we can narrow things down
a bit:</p>
<ul>
<li>Are you able to enable this user and it just goes back to
disabled afterwards? If so, does the disable occur immediately, or
at a later time?</li>
<li>Is this user an LDAP user?</li>
<li>Do you have any Web Services scripts that may be updating this
user?</li>
</ul>
<p>Please let me know if you have any questions.</p>
<p>Thanks!</p></div>Ryan Griffithtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T18:35:38Z2016-01-14T18:35:38ZUser disabled<div class="WordSection1">
<p class="MsoNormal"></p>
<p><span> </span></p>
<p class="MsoNormal"><a name="_MailEndCompose"></a></p>
<p> </p>
<div>
<div>
<p class="MsoNormal"><b><span>From:</span></b> <span>Ryan Griffith
[mailto:tender+d68a1e950c@tenderapp.com]<br>
<b>Sent:</b> Thursday, January 14, 2016 1:33 PM<br>
<b>To:</b> Steele, James <steelej@wit.edu><br>
<b>Subject:</b> Re: User disabled [General #23536]</span></p>
</div>
</div>
<p class="MsoNormal"></p>
<p> </p>
<div>
<table class="MsoNormalTable" width="100%">
<tr>
<td>
<p><span>// Please reply above this line<br>
==================================================</span></p>
<p><b><span>From</span></b><span>: Ryan Griffith (Support
staff)</span></p>
<div>
<p><span>Hi Jim,</span></p>
<p><span>I have a couple of questions to see if we can narrow
things down a bit:</span></p>
<ul type="disc">
<li class="MsoNormal"><span>Are you able to enable this user and it
just goes back to disabled afterwards? If so, does the disable
occur immediately, or at a later time?</span></li>
</ul>
<p class="MsoNormal"><span>I have had it immediately disable a
couple of times. </span></p>
<ul type="disc">
<li class="MsoNormal"><span>Is this user an LDAP user?</span></li>
</ul>
<p class="MsoNormal"><span>Yes, an LDAP user</span></p>
<ul type="disc">
<li class="MsoNormal"><span>Do you have any Web Services scripts
that may be updating this user?</span></li>
</ul>
<p class="MsoNormal"><span>None that I know of.</span></p>
<p><span>Please let me know if you have any questions.</span></p>
<p><span>Thanks!</span></p>
</div>
<div>
<p><span>On Thu, Jan 14 at 10:08 AM PST, steelej wrote:</span></p>
<blockquote>
<div>
<p><span>I have a single user whose account keeps coming up as
disabled. I haven't seen this with anyone else. Is this a known
problem?</span></p>
<p><span>I'm running 7.14.2.</span></p>
</div>
</blockquote>
</div>
</td>
</tr>
<tr>
<td>
<p><span>Having trouble reading this? View this discussion online:
<a href=
"http://help.hannonhill.com/discussions/general/23536-user-disabled">
<span>User disabled</span></a>.</span></p>
<p><span>To unsubscribe and stop receiving emails from <a href=
"http://help.hannonhill.com"><span>http://help.hannonhill.com</span></a>,
visit <a href=
"http://help.hannonhill.com/unsubscribe/068fdc0ba6171307f772d9ca62df3d4c9744151d">
<span>this page</span></a></span></p>
</td>
</tr>
</table>
</div>
<p class="MsoNormal"></p>
<p> </p>
</div>steelejtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T18:52:14Z2016-01-14T18:52:14ZUser disabled<div><p>Thank you for following up, Jim.</p>
<blockquote>
<p>I have had it immediately disable a couple of times.</p>
</blockquote>
<p>Can you recall if you were able to submit the edit page and it
literally went right back to being disabled when you got to the
view screen (or soon after), or did you see any errors when
clicking submit?</p>
<blockquote>
<p>Yes, an LDAP user</p>
</blockquote>
<p>Do you by chance have <strong>Deactivate orphaned users</strong>
selected in your LDAP configuration?</p>
<p>Thanks!</p></div>Ryan Griffithtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T18:54:22Z2016-01-14T18:54:22ZUser disabled<div><p>Yes it is.</p>
<p>From: Ryan Griffith [mailto:<a href="mailto:tender+d68a1e950c@tenderapp.com">tender+d68a1e950c@tenderapp.com</a>]<br>
Sent: Thursday, January 14, 2016 1:52 PM<br>
To: Steele, James <a href="mailto:steelej@wit.edu">steelej@wit.edu</a><br>
Subject: Re: User disabled [General #23536]</p>
<h1><a name="-please-reply-above-this-line" href="#-please-reply-above-this-line" class="anchor"></a>// Please reply above this
line</h1>
<p>From: Ryan Griffith (Support staff)</p>
<p>Thank you for following up, Jim.</p>
<p>I have had it immediately disable a couple of times.</p>
<p>Can you recall if you were able to submit the edit page and it
literally went right back to being disabled when you got to the
view screen (or soon after), or did you see any errors when
clicking submit?</p>
<p>Yes, an LDAP user</p>
<p>Do you by chance have Deactivate orphaned users selected in your
LDAP configuration?</p>
<p>Thanks!</p></div>steelejtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T19:31:12Z2016-01-14T19:31:12ZUser disabled<div><p>Thank you for following up to confirm, Jim.</p>
<p>Do you by chance have automatic synchronization enabled? If so,
let's go ahead and manually run a sync and check the generated
report on your Dashboard to see if this specific user is listed as
orphaned at the very bottom.</p>
<p>Please let me know if you have any questions.</p>
<p>Thanks!</p></div>Ryan Griffithtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T19:35:10Z2016-01-14T19:35:10ZUser disabled<div><p>She is indeed listed as orphaned.</p>
<p>From: Ryan Griffith [mailto:<a href="mailto:tender+d68a1e950c@tenderapp.com">tender+d68a1e950c@tenderapp.com</a>]<br>
Sent: Thursday, January 14, 2016 2:31 PM<br>
To: Steele, James <a href="mailto:steelej@wit.edu">steelej@wit.edu</a><br>
Subject: Re: User disabled [General #23536]</p>
<h1><a name="-please-reply-above-this-line" class="anchor" href="#-please-reply-above-this-line"></a>// Please reply above this
line</h1>
<p>From: Ryan Griffith (Support staff)</p>
<p>Thank you for following up to confirm, Jim.</p>
<p>Do you by chance have automatic synchronization enabled? If so,
let's go ahead and manually run a sync and check the generated
report on your Dashboard to see if this specific user is listed as
orphaned at the very bottom.</p>
<p>Please let me know if you have any questions.</p>
<p>Thanks!</p>
<p>On Thu, Jan 14 at 10:54 AM PST, steelej wrote:</p>
<p>Yes it is.</p></div>steelejtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T19:38:49Z2016-01-14T19:38:49ZUser disabled<div><p>Perfect, thank you for checking, Jim.</p>
<p>So next steps here will be to determine why she is being
orphaned and either adjust her LDAP account so she matches your
LDAP configuration Policy(ies), or adjust your LDAP configuration
policy(ies) so she is no longer orphaned.</p>
<p>Worst case scenario, you could always change the orphaned users
action from <strong>Deactivate</strong> to <strong>Ignore</strong>,
but in the long run it could potentially make maintaining or
purging those disabled, orphaned users more difficult.</p>
<p>Please let me know if you have any questions.</p>
<p>Thanks!</p></div>Ryan Griffithtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-14T20:36:40Z2016-01-14T20:36:40ZUser disabled<div><p>All set. Thanks.</p></div>steelejtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-15T15:05:50Z2016-01-15T15:05:50ZUser disabled<div><p>At least I thought I was all set. I corrected the problem that
was causing my user to be disabled. She had somehow been removed
from the LDAP group. She is in the proper LDAP group. Her account
is enabled. I ran LDAP sync and it didn't orphan her account. I can
switch to the user fine. However she says she can't log in.</p></div>steelejtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-15T15:28:43Z2016-01-15T15:28:43ZUser disabled<div><p>Hi Jim,</p>
<p>If the user is enabled and you are able to assume the user's
identity, it sounds like an issue with either the password she is
entering (or if it's expired on the LDAP side) or the bind
information stored by Cascade (ie the DN next to
<strong>Authentication</strong> when viewing the user).</p>
<p>Please let me know if you have any questions.</p>
<p>Thanks!</p></div>Ryan Griffithtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-26T18:00:45Z2016-01-26T18:00:45ZUser disabled<div><p>Hi Jim,</p>
<p>Just checking in here to see if you were able to resolve this
issue. Let us know if you're still having trouble.</p>
<p>Thanks!</p></div>Timtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-28T16:37:58Z2016-01-28T16:37:58ZUser disabled<div><p>Tim,</p>
<p>I asked her to verify any further problems and she hasn't
replied. Please close the ticket.</p>
<p>Jim</p>
<hr></div>steelejtag:help-archives.hannonhill.com,2010-02-09:Comment/389232262016-01-28T16:52:58Z2016-01-28T16:52:58ZUser disabled<div><p>OK, just let us know if you run into any similar troubles in the
future and we'll be happy to help out. Take care, Jim!</p></div>Tim